崗位職責:
1.查看交班記錄,了解上一班的移交事項,并負責處理
2.熟悉預訂資料,了解客情,尤其要記住即將到店的貴賓、常客的姓名,了解酒店的所有活動
3.熟悉酒店有關客房銷售的各項政策,向來店賓客推銷客房,努力爭取最好的經濟效益
4.熟練總臺各項專業業務和技能,做好對客服務
5.熟練掌握店內信息,提供準確的問訊服務
6.負責為下榻酒店的賓客辦理入住登記手續
7.負責客房鑰匙的管理和發放工作并嚴格遵守驗證制度
8.制作有關報表,為其它部門提供準確的接待信息
基本任職要求:
1.優秀的對客服務和溝通技巧
2.基本的中英文溝通能力
3.能夠在強大的壓力下工作
4.熟悉 Word 和 Excel 操作
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