崗位職責/職位描述

Recruitment of foreigners

此崗位招聘外籍人士

【Job Description】

1.Be the Brand ambassador of the hotel, providing a
positive “first impression” while guests walk-in to the hotel.

成為酒店的品牌大使， 當客人走進酒店時給他們留下良好的印象。

2.Greet all guests in the lobby and lobby lounge, answer
their queries, give suggestions, escort them to the Front Desk, food and beverage
outlets, and the Club Lounge.

在酒店的大堂里協助客人，迎接客人，解決他們的要求，提供建議，帶領他們到前臺，餐廳和行政酒廊。

3.Anticipate guest needs and handle guest inquiries
in a helpful and attentive manner.

以主動幫助的態度， 預見客人要求，處理客人需求。

4.Get maximum feedback from guests on all areas of
the hotel, maintaining key responsibilities for the Guest Response
process set-up in the hotel and in achieving the targets
set for the Guest Satisfaction Survey.

通過友好有效的服務使客人愉悅并通過個性化高效率的服務贏得回頭客。

5.Welcome all guests in a polite and friendly manner.

以友好禮貌的態度歡迎所有的客人。