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崗位職責/職位描述

Job Purpose 職位描述
The Concierge is responsible for assist with guest to provide Concierge service in various area of hotel to maximize guest satisfaction. In additional to up-sell transportation to increase hotel transportation revenue.
禮賓員負責在不同的場合為客人提供全方位的禮賓服務來提高賓客的滿意度。同時通過售賣來增加酒店車隊的收入。
Primary Responsibilities 主要職責
Deliver Friendly and Efficient Concierge Service
提供友善高效的禮賓服務
Provide Guests’ Experiences that Exceed Guests’ Expectations
為客人帶來超越期待的入住體驗
Knowledge and Experience 知識和經驗
· Excellent interpersonal & communication skills
優秀的人際關系和溝通能力
· Service oriented with an eye for details
以服務為導向的敏銳洞察力
· Good presentation, influencing skills
優秀的表達、影響能力
· Adaptable and flexible and able to embrace and respond to change effectively
適應性強，靈活并能有效地接受和應對變化
· Must be physically fit in order to lift and move luggage
身體健康可搬運行李