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崗位職責/職位描述

·????????
Provide the personalize the guest arrival/departure
experience.

為客人提供個性化的到店及離店體驗。

·????????
Anticipate guests’
needs, collects guests preferences, and ensure the needs and preferences will
be met during current stay and future stays.

預知客人需求，收集客人喜好，并確保這些需求和喜好在客人入住期間會被一直滿足。

·????????
Full utilization of all kinds of systems to
embrace guest experience.

充分利用各類酒店管理系統和軟件以提高賓客體驗。

·????????
Accuracy in link of reservations requirement to
room allocation/guest needs.

根據預訂信息準確地為客人安排房間及滿足合理需求。

·????????
Liaison between Front Office departments and rest
of hotel effective for guest experience.

• Ensures
  the Front Desk Supervisor, Front Desk
  Manager
  or Duty Manager is kept fully aware of any relevant feedback from wither
  customers or other departments.

保證將任何來自客人或其它部門的反饋及時并準確地匯報給前臺主管及前臺經理或者值班經理。

·????????
Implement all Front Desk
Policies and Procedures are adhered.

嚴格執行前臺各項政策與程序。

·????????
Ensure cleanliness and
appearance of lobby and related areas.

保持大堂及相關區域的清潔和外觀符合品牌標準。

·????????
Implement the health & safety policies to ensure a safe work
environment and knowledgeable all safety & emergency procedures.

執行健康與安全政策，以確保安全的工作環境；同時熟悉了解安全及緊急程序。

·????????
Verifies that all information requested by the
local police authorities are adhered to and prepared accurately.

確保由當地執法部門所要求的全部事項都被嚴格遵守并實行。

·????????
Ensures clear communication within departments.

保持部門內的溝通順暢。

·????????
Initiate action to
correct a hazardous situation and notify ERT of potential dangers.

在發現安全隱患時采取行動并通知危機處置團隊。

·????????
As
a part of the front office team, cross-related
vocational skills from other departments, such as concierge/service center/club millesine,
etc., and actively cooperate with other departments' job transfers when needed.

作為前廳部的一員，多向其他部門交叉學習相關職業技能，如禮賓/總機/索菲特行政俱樂部等，在需要時積極配合其他部門的職位調動。