雄安索菲特酒店| 招聘職位
- 職位性質(zhì)：全職
- 工作地區(qū)：河北省保定市
- 招聘人數(shù)：1人
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計(jì)算機(jī)能力：不限
- 語言要求：不限
- 國際聯(lián)號(hào)工作經(jīng)歷：不限
- 薪資待遇：5千-6千
- 職位有效期：2026-05-29至2026-08-27
職位：Concierge Supervisor/ Captain 禮賓主管/領(lǐng)班
崗位職責(zé)/職位描述
Job Purpose 職位描述
The Concierge Supervisor is majorly responsible for ensuring to provide a timely and seamless service to all guests on daily operation. Furthermore the Concierge supervisor is also accountable to enhance the guest satisfaction service experience, and throughout up-sell to increasing transportation revenue.
主要負(fù)責(zé)與保持禮賓部團(tuán)隊(duì)在日常工作中為客人提供及時(shí)性和無縫對接的服務(wù)，并為客人提供主動(dòng)且博學(xué)的服務(wù)來持續(xù)客人滿意的服務(wù)體驗(yàn)，通過售賣來增加酒店車隊(duì)的收入。
Primary Responsibilities 主要職責(zé)
· Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
禮貌且高效地處理客人及人才的要求，遇到投訴或問題，如不能馬上找到解決辦法，要向上級報(bào)告。
· Be familiar with all guest services, daily events and functions within the hotel and to ensure that all Concierge colleagues are also adequately furnished with such information.
熟悉和掌握酒店內(nèi)所有對客服務(wù)項(xiàng)目和活動(dòng)信息，并確保所有禮賓部的同事都能提供這樣的信息。
Knowledge and Experience 知識(shí)和經(jīng)驗(yàn)
· Strong organizational & leadership skills
優(yōu)秀的組織能力和領(lǐng)導(dǎo)能力
· Excellent interpersonal & communication skills
優(yōu)秀的人際關(guān)系和溝通能力
· Service oriented with an eye for details
以服務(wù)為導(dǎo)向的敏銳洞察力
· Confidently able to resolve problems and make decisions
自信的解決問題與決策的能力
· Good presentation, influencing skills
優(yōu)秀的表達(dá)、影響能力
· Adaptable and flexible and able to embrace and respond to change effectively
適應(yīng)性強(qiáng)，靈活并能有效地接受和應(yīng)對變化
· Effective management style, hands-on and approachable.
有效的管理風(fēng)格，親力親為，平易近人
· Must be physically fit in order to lift and move luggage
身體健康可搬運(yùn)行李
