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崗位職責(zé)/職位描述

1.???? 始終確保銷售文件和系統(tǒng)信息的準(zhǔn)確性和有效性

Ensuresthat an efficient and accurate filing system, both manuals as well aselectronic, is maintained at all times.

2.???? 確保完成所有銷售報價，合同的記錄

Maintainscomplete and supported records of all Sales Agreements and Quotations for theHotel.

3.???? 建立有效的文件管理確保完整的生意銷售記錄

Establishesan efficient trace file to ensure that all business booked is properly tracked.

4.???? 按時向銷售部總監(jiān)提交銷售報告

SubmitsSales report to Director of Sales in a timely manner.

5.???? 為銷售主任統(tǒng)計月報表提供準(zhǔn)確的銷售記錄

Providesaccurate reporting of business booked to the Sales Executive for monthlyconsolidation.

6.???? 當(dāng)有需要時為相關(guān)的客戶或代表安排酒店參觀和招待

Entertainsand conducts hotel inspections to relevant representatives/ delegates wheneverrequired.

7.???? 建立并維持良好的客戶關(guān)系并且不斷的開發(fā)新的生意機(jī)會

Establishesand maintains strong relationship with the established clientele and constantlyexplores into new business opportunities.

8.???? 與相關(guān)的運作部門保持緊密的合作，確保按客人的需要提供準(zhǔn)確的服務(wù)

Liaisesand works closely with the related operation departments ensuring guestsrequests and expectations are being met.

9.???? 禮貌和有效率的處理所有客人和內(nèi)部客人的投訴及詢問。如果不能立刻處理該問題或投訴，將確保及時的進(jìn)行后續(xù)跟進(jìn)工作

Handlesguest and employee enquiries in a courteous and efficient manner, reportingcomplaints or problems.? If no immediatesolution can be found, to ensure that the necessary follow-up is conducted in atimely manner.

10.? 保持與客戶以及同事之間積極良好的工作合作關(guān)系

Maintainspositive guest and colleague interactions with good working relationships.

11.? 完成每月及年度的個人銷售指標(biāo)。

Achievesthe monthly and annual personal target contributing to the Sales revenue.

12.? 針對酒店的年度商業(yè)計劃，發(fā)展并檢閱個人的銷售計劃。

Developsand reviews Personal Business Plan which is linked to the Hotel’s AnnualBusiness Plan.

To maximiseemployee productivity through the use of multi-skilling, multi-tasking andflexible scheduling to meet the financial goals of the business andexpectations of the guests.

13.? 進(jìn)行廣泛的市場競爭者調(diào)查，并且保持良好的酒店產(chǎn)品知識

Conductsextensive competitor research and maintains excellent Product Knowledge of theHotel.

14.? 始終不斷的檢閱本地市場，國內(nèi)市場，國際市場的發(fā)展趨勢，以及競爭對手的銷售側(cè)重點，以確保我們酒店的銷售在市場中保有競爭性和領(lǐng)導(dǎo)地位

Constantlymonitors and evaluates local, national and international market trends, and thecompetitor hotels’ sales initiatives, in order to make sure the hotel’s salesremain competitive and cutting edge.

15.? 確保在銷售工作中，無論是通過電話，合同還是書面聯(lián)絡(luò)都要體現(xiàn)出我們酒店的高水準(zhǔn)

Ensuresa high level of exposure for Hotel through direct sales solicitation viatelephone, contracts and written communications.

16.? 謹(jǐn)慎的安排有目標(biāo)性的銷售拜訪計劃

Carefullyplans sales calls into defined objectives.

17.? 保持對酒店設(shè)施，特點以及服務(wù)項目的詳細(xì)了解

Maintainsa detailed knowledge of Hotel facilities, features and services.

18.? 進(jìn)行廣泛的競爭對手的調(diào)查研究并且保持良好的自我產(chǎn)品知識

Conductsextensive competitor researches and maintains excellent Product Knowledge ofthe hotel.

19.? 確保系統(tǒng)性的，有效的拜訪被分配到的客戶。及時的向銷售總監(jiān)報告所發(fā)現(xiàn)到的公司信息和生意機(jī)會

Ensuressystematically and efficiently calls on allocated Accounts within location andreports findings and opportunities to Director of Sale.

20.? 發(fā)展?jié)撛诘目蛻羧后w，并利用DELPHI系統(tǒng)的數(shù)據(jù)庫安排相應(yīng)而有效的銷售戰(zhàn)略計劃，從而提高酒店在市場上的占有率

Pre-qualifiesand targets prospects, utilizing Delphi database and develops appropriate andeffective sales solicitation strategies to increase hotel’s market share.

21.? 透過專業(yè)的日常電話銷售，尋找新的生意機(jī)會。追蹤并識別潛在客戶

Professionallyconducts routine telemarketing activities to identify new businessopportunities. Follows up sales leads to identify prospect.

22.? 會見會別或迎接重要客人的到店或離店

Meetsand greets VIP guests upon arrival/ departure.

23.? 計劃并安排拜訪對酒店感興趣并有潛力的客戶，從而找尋新的生意機(jī)會

Plansand makes Sales trips to the parties concerned which is our current andpotential clientele to explore into new business opportunities.

24.? 建立堅固客戶關(guān)系，從而了解未來所有計劃活動

Establishesstrong contacts to source for information in regard to planned and upcomingfunctions/ events.

25.? 在銷售伙伴不在的時候協(xié)助他們跟進(jìn)所有的工作事宜

AssistsSales Buddy to follow-up on all matters in the absence of Sales Buddy.

26.? 檢閱并持續(xù)尋找更有效的工作方式，通過新思想模式（在適當(dāng)時）徹底的簡化工作流程

Reviewsand constantly seeks Productivity level improvements through the process of“taking work out of the system” (when appropriate) and thorough streamlining ofwork process.

27.? 根據(jù)市場行銷計劃的重點，執(zhí)行所有涉及職責(zé)范圍內(nèi)的銷售活動

Implementsall sales action plans related to responsibility areas as outlined in theMarketing plan.

28.? 確保所有員工有對酒店產(chǎn)品知識以及當(dāng)前的人員提升和政策改變的認(rèn)知度。以及良好的內(nèi)部溝通

Ensuresall employees maintain an updated awareness of Hotel product knowledge, currentpromotion, policy changes and appropriate internal communication.

29.? 在需要的情況下協(xié)助銷售員工的招募和人員補(bǔ)充工作。在招募新員工的工作中遵從酒店的指導(dǎo)方針和資格能力審核標(biāo)準(zhǔn)

Assistsin the recruitment and selection of Sales employees if required. Adheres tohotel guidelines when recruiting and uses a competency-based approach toselecting employees.

30.? 協(xié)助監(jiān)督銷售部員工的出勤情況和儀容儀表，確保他們按照酒店儀容儀表規(guī)定，正確穿著工作制服以及保持高標(biāo)準(zhǔn)的個人形象和個人衛(wèi)生

Assiststo oversee the punctuality and appearance of Sales employees, making sure thatthey wear the correct uniform and maintain a high standard of personalappearance and hygiene, according to the hotel and department’s groomingstandards.

31.? 通過適當(dāng)?shù)呐嘤?xùn)，訓(xùn)練與指導(dǎo)，盡量有效的提高每一個員工的技能與能力

Maximisesthe effectiveness of employees by developing each of their skills and abilitiesthrough the appropriate training, coaching, and/or mentoring.

32.? 協(xié)助開展員工年度績效發(fā)展討論，并幫助他們設(shè)定專業(yè)發(fā)展目標(biāo)

Assiststo conduct annual Performance Development Discussions with employees and tosupport them in their professional development goals.

33.? 幫助并協(xié)調(diào)培訓(xùn)部經(jīng)理和部門培訓(xùn)員，為員工安排和執(zhí)行有效的培訓(xùn)項目

Assiststo plan and implement effective training programmes for employees incoordination with the Training Manager and Departmental Trainers.

34.? 鼓勵員工在工作上的創(chuàng)新與改革，并同時挑戰(zhàn)或認(rèn)可他們在工作上的貢獻(xiàn)

?? Encourages employees to be creative andinnovative, challenging and recognising them for their contribution to thesuccess of the operation.

35.? 保持高標(biāo)準(zhǔn)的個人儀容儀表

Ensureshigh standards of personal presentation and grooming.

36.? 與競爭對手酒店，相關(guān)的組織部門包括當(dāng)?shù)芈眯猩缁蚵糜纬修k商保持良好的合作關(guān)系

Maintains strong,professional relationships with the relevant representatives from competitorhotels and other organisations, including tour operators and local travelagents.

37.? 響應(yīng)由于酒店，行業(yè)或公司為銷售運作帶來的變化

Respondsto changes in the Sales function as dictated by the industry, company and hotel

38.? 詳細(xì)閱讀酒店員工手冊并嚴(yán)格遵守酒店所有的規(guī)章制度，特別是關(guān)于防火，衛(wèi)生，健康以及安全方面的規(guī)定

Readsthe hotel's Employee Handbook and have an understanding of and adhere to thehotel's rules and regulations and in particular, the policies and proceduresrelating to fire, hygiene, health and safety.

39.? 參加必要的培訓(xùn)課程和會議

Attendstraining sessions and meetings as and when required.

40.? 執(zhí)行所有其他的被分配到的工作和職責(zé)

Carriesout any other reasonable duties and responsibilities as assigned.

41. 此文件經(jīng)酒店管理層簽署后有效

Job Descriptions areonly valid with this addendum page; signed by authorized management only andaccording to authorized levels below.

42. 根據(jù)酒店運營情況，工作職能會做相應(yīng)的調(diào)整

This job descriptionwill be reviewed on a regular basis to incorporate any new responsibilitieswhich reflect the business requirements.