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崗位職責/職位描述

1.Responsible for providing accurate information concerning hotel facilities, venues and functions and handling guest inquiries.? Supervises the issue of keys, mail, messages, telegrams and parcels to the guests

負責提供關于酒店設施、場所和功能的準確信息并答復客人的問詢。管理客人的鑰匙、信件、留言、電報和包裹等。

2.Coordinate guests’ needs, requests, and inquiries to ensure superior service and value for our guests.

協調客人的需求，要求和問詢以確保提供卓越和超值的服務。

3.Assist guests with all inquiries, both hotel and non-hotel related

協助客人各種與酒店相關或無關的問詢

4.Conduct effective shift briefings to ensure hotel activities and operational requirements are known

進行有效的交接班說明工作，以明確酒店活動和運營要求

5.Maintain detailed knowledge of the activities of the day and alert to any potential problems

詳細了解當日活動情況并留意各種潛在問題

6.Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events

詳細了解所在城市和地區的情況，包括去往主要地點的路線、以及關于餐館、劇場、商場、電影院、體育場館、娛樂設施、銀行、領事館、交通系統和特殊活動的信息