- 職位性質：全職
- 工作地區：上海市浦東新區
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：3年以上
- 提供食宿：提供食宿
- 年齡要求：25-35
- 計算機能力：良好
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：6千-7千
- 職位有效期：2026-04-13至2026-07-12
職位：預訂部主管 Reservations Supervisor
崗位職責/職位描述
ENSURE A SMOOTH OPERATION AT THE RESERVATIONS DEPARTMENT AND GOOD OPERATION WITH OTHER RELATED DEPARTMENTS SUCH AS SALES & MARKETING, FRONT OFFICE AND FINANCE.
確保預訂部的順利運作，并與其他相關部門如銷售和市場，前廳部和財務部保持良好的合作關系。
ASSISTS AND PREPARE IN GROUPS PRE-ARRIVAL PROCESS AND ALSO PREPARING GROUP ROOMING LISTS.
協助和準備團隊到達前的流程，并準備團隊房間名單。
ENSURE ALL RESERVATIONS REQUESTS, AMENDMENTS AND CANCELLATIONS ARE PROPERLY, PROMPTLY AND CORRECTLY ENTERED IN PMS.
確保所有預訂請求、修改和取消都正確、及時、無誤地輸入到PMS中。
ENSURE ALL CORRESPONDENCES FOR RESERVATIONS ARE REPLIED PROMPTLY, CORRECTLY AND PROFESSIONALLY.
確保所有預訂信件都得到及時、正確和專業的回復。
EVALUATE THE SUBORDINATES' PERFORMANCE AND REPORT THEIR PROGRESS.
評估下屬的表現并匯報他們的進展。
CONDUCT SHOP CALL TO MONITOR THE STANDARD OF RESERVATIONS ASSOCIATES.
監控預訂部員工接聽電話的標準。
SOLVE COMPLAINTS FROM CLIENTS IN REGARD TO RESERVATIONS AND TAKE IMMEDIATE REMEDY ACTION.
解決客戶關于預訂的投訴，并立即采取補救措施。
LIAISE WITH FINANCE OFFICE ON ALL COMMISSION PAYMENT.
與財務部門聯系所有傭金支付事宜。
ENSURE THAT ALL ASSOCIATES IN RESERVATIONS ARE PROACTIVE IN UPSELLING AND WORK TOWARDS MAXIMIZATION OF REVENUE..
確保預定部文員都能積極主動的向上銷售，使酒店的利潤最大化。
ENSURE THAT ALL GROUPS BOOKINGS ARE MADE ACCORDING THE RATE AND INVENTORY GUIDELINES.
確保所有的團隊預定都按照價格與房態的策略。
PROPERLY DRESSED IN UNIFORMS WITH THE GENERAL APPEARANCE ACCORDING TO THE HOTEL STANDARD.
穿著制服，儀容儀表符合酒店標準。
