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崗位職責/職位描述

? Warm welcome and fond farewell guests at first floor, escort guests, assist guests with concierge requests.
? 在一樓對客人熱情迎來送往，幫助引導客人，協助處理客人禮賓相關訴求。
? Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude.
對客塑造一個專業及樂于助人的形象，當客人遇到任何需要幫助的情況時，及時的以關懷和幫助的態度給予充分配合。
? Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings.
要完全熟知酒店及本地其他場所的服務和設施。
? Answer inquires from guests regarding restaurants, transportation, and entertainment in the local area.
要對客人關于本地餐廳、交通和娛樂活動的問題做出回答。
? Suggest off-the-beaten path places to guests to present authentic dinning, entertainment and travel experience.
為客人推薦一些不同尋常的正宗的飲食、娛樂活動以及旅行體驗。
? Perform opening and closing procedures at all Guest Experience Area.
負責所有賓客體驗部所屬區域的營業和關閉的相關工作。
? Ensure all guests experience a fresh and modern check-in/check-out procedure.
確保所有客人在辦理入住、離店手續時，都能有新穎和時尚的體驗。
? Assist with luggage and door upon guest request.
當客人提出需要行李和開門服務時應提供相應服務。
? Ensure that guest history is maintained accurately and up-to-date.
確保客史信息維護的正確性和時效性。
? Ensure that Guest Experience and surrounding area are kept clean and organized at all times.
確保賓客體驗及其他周邊區域隨時都保持干凈和整潔的狀態。
? Anticipate guest needs and offer related services and suggestions accordingly.
預知客人需求，并提供相關服務和建議。
? Find opportunities to surprise and delight guests to create memorable moments.
尋找為客人創造驚喜的機會，從而制造難忘時光。
? Be able to build small talks with guests during every interaction to engage with guests.
能夠在每一次與客人相處的時候愉快溝通，從而與客人建立友好的關系。
? Be entirely flexible and adapt to rotate within the different positions of the Guest Experience or any other Department of the hotel as needed.
能夠在需要時完全靈活地工作在賓客體驗部各個崗位，或酒店其他各個部門。
? Be knowledgeable of all hotel outlets and hours of operation.
熟知酒店所有運營部門信息及營業時間。
? In absence of other department operation during the night, assist all departments to ensure the normal operation when necessary.
在夜間沒有其他部門營運的情況下，必要時協作各部門確保正常運行。
? Keep learning not only Guest Experience area but also other Rooms departments and F&B operations.
不斷學習賓客體驗部的相關知識，及其他運營部門的相關知識。
? Complete other tasks that assigned by Management.
完成管理層安排的其他工作。