崗位職責/職位描述

Position Summary 職位概述

1. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.?

根據預訂優質快速的為客人辦理入住手續，確認相關信息，如:房價，人數等，依客人喜好予以排房。向客人介紹酒店各種宣傳促銷活動及推銷希爾頓榮譽客會給非會員，吸引新會員的加入。指引去房間的方向并解釋房卡的使用方法，向客人分發禮物等。

2. Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation.?

確保入住期間的各項需求能有效滿足，幫助客人辦理外幣兌換及結帳手續。接收現金，信用卡，旅行支票，公司或第三方付費等付款方式。

3. Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.?

熱情友好的問候客人，對客人的合理需求予以積極恰當的回應。準確提供各種信息如：酒店營業場所的營業時間及VIP促銷計劃等。

4. Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.

?對自己權限范圍內不能予以解決的問題和需求，及時反饋給相應部門和人員予以解決。

5.Accept outstanding interns

接受優秀實習生