崗位職責/職位描述

1.?To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

保持積極的工作態度，做好本職工作，并且主動解決問題，能夠始終清晰的與客人或同事進行交流。

2.?To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.

能夠提出對酒店的運作及環境有益的意見或建議。

3. To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the?hotel.

能夠積極的向客人及供應商推薦酒店的服務及設施。

4.?To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

在工作過程中能夠做好本職工作，保證自己及其他人的安全。

5.?Making sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day.

在服務時間內以積極的態度，高效、準確的定位及滿足客人要求及需要。

Required Qualifications 任職要求

1.?To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.

具有積極合作的精神。以熱心的態度對待所有的工作，并樂于利用一切機會學習技能以便于改進自己的工作的技巧。

2.?To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.

具有極強的應變能力。靈活反應并以積極的態面對需求更改的事情，包括任何工作要求的改變的。

3.?To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.

具有較強的團隊精神，通過合作及對同事工作的支持達到團隊的共同目標。

4.?Strong leadership and people management skills, added with good training skills.

強壯的領導和人員管理技能，附加培訓技能。