崗位職責/職位描述

1.Answer?guest?questions?and?handle?guest?requests?in?a?polite?and?efficient?manner?such?as?giving?information,?making?a?reservation?for?a?tour,?a?restaurant?or?transportation,?providing?directions,?confirming?flight,?etc.??If?needed,?refer?requests?to?relevant?staff?to?ensure?customer?satisfaction.

禮貌、高效地回答客人的問題和處理客人的要求，如提供信息、預訂旅游、餐廳或交通工具、指引方向、確認航班等。如有需要，向相關人員提出要求，確保客戶滿意。

2.Keep?updated?of?all?information?concerning?the?hotel?services,?local?places?of?interest,?restaurants,?transportation,?sport?facilities,?churches,?shopping?areas?and?all?relevant?information?likely?to?be?of?guests’?interest?in?order?to?be?able?to?answer?guest?requests?and?questions.

隨時更新酒店服務、當地名勝、餐廳、交通、體育設施、教堂、購物區以及所有可能引起客人興趣的相關信息，以便能夠回答客人的要求和問題。

3.Keep?records,?deliver?and?distribute?all?incoming?and?outgoing?mails,?faxes,?messages?and?parcel?addressed?to?current?or?future?guests?and?hotel?staff?according?to?hotel?procedures.?

根據酒店程序，做好記錄，發送和分發所有的進/出郵件，傳真，信息和包裹給當前或未來的客人和酒店員工。

4.Upon?requests,?store?guest?luggage?into?the?luggage?storage?room.?Handle?all?luggage?with?care.?

根據客人的要求，將客人的行李存放在行李房。小心搬運所有行李。

5.Sell?stamps?for?postcards?and?letters.

銷售明信片和信件的郵票。

6.Maintain?cleanliness?and?tidiness?of?desk?area?and?replenish?counters?with?brochures,?magazines,?city?maps?for?guest?availability.

保持辦公桌區域的清潔和整齊，并為柜臺補充小冊子，雜志，城市地圖，以方便客人使用。

7.During?Business?Center’s?closing?time,?send?fax?for?guests.

在商務中心關閉期間，為客人發送傳真。

8.Any?other?duties,?which?may?be?assigned?to?them?from?time?to?time?as?directed?by?their?supervisor?or?Manager.?

主管或經理不定時指派給任何其他職責。