- 職位性質：全職
- 工作地區：湖南省長沙市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：1年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：優先
- 薪資待遇：4.2千-5.2千
- 職位有效期：2026-04-07至2026-05-07
職位：Dockside Supervisor 餐廳主管
崗位職責/職位描述
DUTIES AND RESPONSIBILITIES工作職責
·?AIn the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
·?在經理缺席時主持交接班說明會，確保員工了解酒店的活動和運營的要求。?
·?Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
·?在自己當班期間盡可能解決所有的投訴，并在工作日志中記錄所有投訴以便進一步跟進的工作。
·?Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
·?監督部門工作程序手冊中列出的各項規范的貫徹執行。
·?Enforce shift hand over procedures
·?執行交接班程序。
·?Enforce correct bill paying procedures
·?遵守正確的結賬程序。
·?Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up-selling certain products; etc
·?有效的進行交接班說明會，確保所有員工了解重要客人，特殊活動，每日特價，重點是推銷某些產品等。
·?Supervise cash handling and banking procedures
·?監督現金的處理和存放程序。?
·?Prepare daily banking and cash flow reports
·?編制每日存款和流動資金報告。
·?Establish and instruct staff in cash security procedures
·?制定并指導員工執行現金安全制度。?
·?Deal with irregular payments
·?處理異常的付款情況。?
·?Supervise the maintenance of service equipment
·?監督服務設備的維護保養。
·?Monitor standards of guest facilities and services
·?監督客用設施和服務的標準。?
·?Control stock and monitor security procedures
·?控制存貨和監督保安成序。?
·?Assist with menu and wine list creation
·?協助菜單和酒水單的設計工作。?
·?Supervise outlet service including Tea Lounge
·?監督餐廳及茶樓的服務。
·?Works with Superior on manpower planning and management needs
·?和上級領導一起進行人力規劃和管理需求。
·?Works with Superior in the preparation and management of the Department’s budget
·?和上級領導一起編制和管理部門預算。
·?Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
·?與廚師和餐飲經理交流意見和客人的建議從而反應當前客人的情況。
·?Manage special amenities and special events
·?特殊設施和活動的管理工作。
·?Anticipate market changes and review operations when necessary
·?有效的預測市場的變化，并在必要時審評運營工作
·?Up-sell property facilities
·?推銷酒店的設施。
·?Actively pursue cost saving measures
·?積極的實行節約成本的措施。
·?Recycle wherever possible
·?盡可能再利用能源。
·?Manage wage and beverage cost
·?管理工資和飲料成本。
·?Forecasting
·?進行預測工作。
·?Stock control
·?有效的控制存貨。
·?Analyze statistics and change your operations to reflect customer preferences
·?分析統計數據，按照客人的喜好改變運營方法。
·?Mix your own shift hours to ensure you know what is happening in your department at all times (ie nights, days, week-ends and during the week, break, lunch and evening shifts)
·?混合自己的輪班時間確保隨時了解部門內發生的事情(如夜班，白班，周末和周一至周五班，間休，午餐時間和晚班)。
·?Make conversation to guests during their order and find out their likes and dislikes as well as building rapport
·?在客人點餐時與客人交談，發現客人的喜好，同時建立友善的關系。
·?Other reasonable Ad hoc tasks assigned by supervisor
·?其他由上級分配的合理任務
