- 職位性質：全職
- 工作地區：上海市浦東新區
- 招聘人數：1人
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：英語(一般)
- 國際聯號工作經歷：不限
- 薪資待遇：4千-5千
- 職位有效期：2026-04-14至2026-05-14
職位：賓客服務接待員 Guest Service Agent(J10723)
崗位職責/職位描述
Your day to day 日常職責
? ?1.Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
? ?隨時以友好和樂于協助的態度迎接客人，并盡量了解和稱呼客人的名字
? ?2.Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation?
? ?履行入住、退房和換房手續，并確保所有資料都按照預訂情況完整的輸入酒店電腦系統
? 3.Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
? 熟悉洲際酒店和度假村集團的其它成員酒店，以便當客人在登記卡上寫出以后要去的目的地時可以游說其在另一家洲際酒店集團成員酒店進行提前預訂
? 4.Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e－mail, messages, and how to interpret availability sources within the reservation systems
? 全面了解標準的預訂工作程序，包括如何正確使用表格，如何讀電傳、電子郵件和留言，以及如何在預訂系統內對房源情況進行解讀
? 5.Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.?
? 熟知所有特別促銷活動，如：季節性套餐計劃、常客優惠計劃以及洲際酒店集團忠實方案
What we need from you 我們需要你具備?
? 1.Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company?
?擁有在與他人交往時大多數時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力
? 2.Able to read and write English?
? 能夠讀寫英語
? 3.Proficient in the use of Microsoft Office and Front Office System
? 熟練使用微軟辦公軟件和前臺系統任職資格：
