宜昌外灘美爵酒店| 招聘職位
- 職位性質：全職
- 工作地區：湖北省宜昌市
- 招聘人數：2人
- 學 歷：高中
- 工作經驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：優先
- 薪資待遇：3千-4千
- 職位有效期：2026-03-31至2026-06-29
職位：餐廳領班
崗位職責/職位描述
1.?????Record order of guestaccording to the existing standards, and to recommend the department's specialguest.
根據現有的標準，記錄客人的點菜并向客人推薦本部的特色菜
2.?????To complete the job and otherduties as may be assigned.
完成本職工作及上級布置的其它工作。
3.?????Supervise and manage thisservice.
監督并管理本部的服務情況。
4.?????Participates in dailybriefings and monthly communication meetings to discuss the service and thepreparation work.
參加每日的晨會及每月的交流會議，討論有關服務及工作的準備情況。
5.?????Ensure that subordinates dothe preparing work before service.
確保下級做好服務前的準備工作。
6.?????To ensure that employees keepgood grooming.
確保員工保持良好的儀容儀表。
7.?????To ensure that employeescomplete the job.
確保員工完成本職工作。
8.?????Ensure that all equipment andfurniture are in normal working condition.
確保所有設備及家具處于正常的工作狀態。
9.?????Make sure the dining roomclean and tidy.
確保餐廳的干凈、整潔。
10.??Endeavour to resolve allcomplaints during shift and logs all complaints in log book for further followup.
全力解決客人的投訴，并負責將所有投訴進行記錄和跟進解決。
11.??Prepare daily banking and cashflow reports.
填寫部門營業收入報表。
12.??Establish and instruct talentin cash security procedures.
建立和指導人才正確處理現金程序。
13.??Deal with irregular payments.
處理非日常的付款。
14.??Supervise the maintenance ofservice equipment.
監管和維護服務設備。
15.??Monitor standards of guestfacilities and services.
監督客人設施和服務標準。
16.??Control stock and monitorsecurity procedures.
控制庫存和進行安全監督。
17.??Assist with menu and wine listcreation.
協助開發新菜單和酒水單。
18.??Supervise functions.
監督和管理所有餐飲活動。
19.??Supervise outlet service.
監督和管理部門服務標準。
20.??Drive sales to maximizebudgeted revenue. Supervise cash handling and banking procedures.
推動銷售達到收益。負責監督現金操作和交接程序。
21.??Build and maintain positiverelationships with all internal customers and guests in order to exceed theirneeds.
與所有的酒店客人建立并保持積極的關系。
22.??Take action to address theseneeds in order to exceed their expectations.
努力去預知客人需求以便滿足并超出他們的需求。
23.??Create a positive hotel imagein every interaction with internal and external customers.
在與國內外的客人交流時，努力保持酒店的正面形象。
24.??Adhere to hotel brandstandards.
堅持酒店的品牌標準。
25.??Maintain a high level ofproduct and service knowledge in order to explain and sell services andfacilities to guests.
保持高水平的酒店產品和服務知識，以便向客人解釋和介紹相關的服務設施。
26.??Assist guests and escort themto locations within the hotel at their request.
在酒店內部，如果客人要求，一定要幫助客人并把他帶到要去的酒店內的任何地方。
27.??Maintain knowledge of specialprograms and events in the hotel in order to recognize and respond to guestsneeds.
對特殊活動和事件要有了解以便回答客人的需求。
28.??Maintain current Hotelinformation to be able to provide information to guests.
了解最新的酒店知識以提供給客人準確信息。
29.??Implements Procedures whichenhance the guest experience.
執行正確的程序以提高客人的體驗。
30.??Deals diplomatically andskillfully during guest interactions.
有禮貌，有技巧與客戶進行接觸。
31.??Implement working schedulebased on forecast, banquet reservation, group and VIP arrivals.
根據預測、宴會預訂、團體餐的安排及重要賓客的人數來安排工作。
32.??Record sales, complaints,solutions and equipment.
做好銷售、賓客投訴、解決辦法及相關人才、設備的記錄。
33.??Make recommendations tosuperior, improve working efficiency and sales so as to increase resources andcontrol cost.
給領導提出建議，提高工作效率，促進銷售，并達到增源節支的目的。
