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中西餐廳領位/中西餐廳服務員（具備中餐廳vip服務經驗優先）

1.To execute all mise-en-place duties and responsibilities as directed, on time, according to the predetermined standards

依照標準及要求及時有效的進行所有準備性工作

2.To engage in food and beverage service delivery as per the predetermined standards and sequence

按照指定的服務標準及流程從事餐前準備

3.To have thorough knowledge of the menu, drinks list and wine list and to be able to respond to guest inquiries.

熟悉菜單、飲料單及酒水單并能夠正確的回應客人的需求

4.To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service

以高效、友好、切實的服務達到并超越客人的期望

5.Collects and delivers laundry according to hotel procedure

按酒店程序收集并輸送布草

6.Maximizes revenue in the outlet by implementing upselling procedures

通過實踐產品推銷技巧實現利潤最大化

7.Helps maintain the outlet in top physical condition by reporting any engineering defects to supervisors

通過向主管報告一些工程不足使餐廳環境保持在最佳狀態

8.Helps maintain standards of cleanliness by carrying out front and back of house cleaning duties as directed?

幫助開展工作區域周圍的清潔工作以保持衛生高標準

9.Handles customer complaints if possible, or reports them to supervisors.

處理客人投訴并向主管報告投訴信息

崗位要求

1.More than 1 years working experience in the same position is preferred.

1年以上同崗位工作經驗者優先考慮。

2. familiar with the hotel's customer service requirements.

熟悉掌握酒店對客服務的要求。

3. professional and responsible, civilized behavior.

有事業心和責任感，行為舉止文明禮貌。

4.Good interpersonal, communication and organizational skills.

具備良好的人際關系、溝通和組織能力。

5.Excellent communication and etiquette skills to create great experience at home for our guests.

優秀的溝通能力和禮儀技巧，從而創建賓至如歸的體驗。