- 職位性質：全職
- 工作地區：廣東省深圳市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：5年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(熟練)
- 國際聯號工作經歷：不限
- 職位有效期：2026-04-14至2026-07-13
- 薪資待遇：8千-9千
職位：公共區域經理 Public Area Manager
崗位職責/職位描述
崗位職責:
1.Practice the service culture SHINE with Service Essence Training
對客服務中踐行《服務精髓》中SHINE的服務文化要求
2.Solve the guest complaints with service culture E-Leap within Service Recovery Training
當客人向我們表達不滿情緒時及時擔負責任，并踐行《服務補救》中的E-LEAP服務文化原則
3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
個人儀容儀表、衛生及禮貌禮節符合酒店和品牌標準
4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
嚴格遵守服務流程和品牌標準，向我們的客人傳遞品牌精髓的信息以提高客人體驗感和品牌感知度
5.Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
監督客房部工作人員，確保客人得到及時和禮貌的服務。
6.Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention
監督客房部工作人員，確保客房，特別是美獅匯會員、熟客和其它貴賓的客房得到特別重視。
7.Responsible for the cleanliness, orderliness, sanitary conditions and maintenance of all public area throughout the hotel under his / her jurisdiction.
指導并負責整個酒店的清潔衛生維修保養，并使PA工作井然有序的運行
8.Inspect daily all Executive Offices. Food and Beverage outlets / restaurants, conference rooms, banquet halls, public restrooms and toilets, back of the house offices, shopping arcade, lobby and other areas of responsibility.
每日對餐廳、大堂、會議室、宴會廳、客用衛生間后區辦公室、更衣室等區域的清潔情況，更衣室進行檢查。
9.Orient and train new employees. Conduct continuous training and retraining n and on-the –job training to subordinates according to approved systems and procedures.
培訓新員工，并按酒店操作程序對新員工進行在崗培訓和其他形式的再培訓。
10.Train staff on proper handing and use of equipment and cleaning supplies.
培訓員工正確使用清潔劑和正確使用機器設備。
11.Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
定期對所有客房區域進行視察，以確保家具、設施和設備按要求得到良好的清潔、修繕、保養和更換和整修。
12.Remind all PA cleaners daily to practice safe work habits.
督促并提醒所有PA員工安全工作。
Positive attitude/role model Initiative
態度端正/有以身作則的意識
Innovation Oriented
富有創新意識
Customer Service Oriented
富有服務意識
Good interpersonal skills
良好的與人溝通的能力
Enthusiastic 熱情
Organized 有條理
Good writing skills
具有良好寫作技能
Proficient in the use of Microsoft Office
熟練使用微軟辦公軟件
Problem solving, reasoning, motivating, organizational and training abilities
具有解決問題，推理，號召，組織和培訓能力
