- 職位性質：全職
- 工作地區：廣東省深圳市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：3年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(熟練)
- 國際聯號工作經歷：不限
- 職位有效期：2026-04-14至2026-07-13
- 薪資待遇：5千-6千
職位：全日餐廳主管 Supervisor-All Day Dining
崗位職責/職位描述
崗位職責:
Delight Guest和悅賓客
1.Practice the service culture SHINE with Service Essence Training
對客服務中踐行《服務精髓》中SHINE的服務文化要求
2.Solve the guest complaints with service culture E-Leap within Service Recovery Training
當客人向我們表達不滿情緒時及時擔負責任，并踐行《服務補救》中的E-LEAP服務文化原則
3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
個人儀容儀表、衛生及禮貌禮節符合酒店和品牌標準
4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
嚴格遵守服務流程和品牌標準，向我們的客人傳遞品牌精髓的信息以提高客人體驗感和品牌感知度
5.Provide Service to guests with the highest level of engagement
提供高水準的服務。
6.Ensures that associates also provide excellent service to internal customers in other departments as appropriate
確保員工同樣在適當的時候為其他部門的內部客人提供同樣優質服務。
7.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following, through to make sure problems are resolved satisfactorily.
禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。
8.Maintains positive guest and colleague interactions with good working relationships
與客人和同事保持基于良好工作關系的互動接觸。
9.Personally and frequently verifies that guests in the Outlet are receiving the best possible service.
經常親自證實餐廳客人得到的是最好的服務。
任職資格:
With 1 years above 5 starts hotel working experience at All Day Dining.
具有5星級以上酒店全日餐廳同級工作1年以上相關工作經驗。
Good Leadership and Training skills.
良好的領導力和培訓技能。
Good organization skills.
良好的組織能力。
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
擁有在與他人交往時大多數時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
