- 職位性質(zhì)：全職
- 工作地區(qū)：廣東省深圳市
- 招聘人數(shù)：1人
- 學(xué) 歷：本科
- 工作經(jīng)驗(yàn)：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計(jì)算機(jī)能力：熟練
- 語(yǔ)言要求：英語(yǔ)(熟練)
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：不限
- 職位有效期：2026-04-14至2026-07-13
- 薪資待遇：5千-6千
職位：大堂吧主管 Outlet Supervisor-Lobby Lounge
崗位職責(zé)/職位描述
崗位職責(zé):
Delight Guest和悅賓客
1. Practice the service culture SHINE with Service Essence Training
對(duì)客服務(wù)中踐行《服務(wù)精髓》中SHINE的服務(wù)文化要求
2. Solve the guest complaints with service culture E-Leapwithin Service Recovery Training
當(dāng)客人向我們表達(dá)不滿情緒時(shí)及時(shí)擔(dān)負(fù)責(zé)任，并踐行《服務(wù)補(bǔ)救》中的E-LEAP服務(wù)文化原則·
3. Personal grooming, hygiene and courtesy are in line with hotel and brand standards
個(gè)人儀容儀表、衛(wèi)生及禮貌禮節(jié)符合酒店和品牌標(biāo)準(zhǔn)
4. Strictly adhere to service processes and brand standards, and convey the essence of the brand to our
guests to improve guest experience and brand perception
嚴(yán)格遵守服務(wù)流程和品牌標(biāo)準(zhǔn)，向我們的客人傳遞品牌精髓信息以提高客人體驗(yàn)感和品牌感知度
5. Provide Service to guests with the highest level of engagement
提供高水準(zhǔn)的服務(wù)
6. Ensures that associates also provide excellent service to internal customers in other departments as
appropriate
確保員工同樣在適當(dāng)?shù)臅r(shí)候?yàn)槠渌块T(mén)的內(nèi)部客人提供同樣優(yōu)質(zhì)服務(wù)
7. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner,
following, through to make sure problems are resolved satisfactorily
禮貌而高效地處理所有客人和內(nèi)部客人的投訴和詢問(wèn)，確保問(wèn)題得到圓滿解決
8. Maintains positive guest and colleague interactions with good working relationships
與客人和同事保持基于良好工作關(guān)系的互動(dòng)接觸
9. Personally and frequently verifies that guests in the Outlet are receiving the best possible service
經(jīng)常親自證實(shí)餐廳客人得到的是最好的服務(wù)
任職資格:
With 1 years above 5 starts hotel working experience at Lobby Lounge.
具有5星級(jí)以上酒店大堂吧同級(jí)工作1年以上相關(guān)工作經(jīng)驗(yàn)。
Good Leadership and Training skills.
良好的領(lǐng)導(dǎo)力和培訓(xùn)技能。
Good organization skills.
良好的組織能力。
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
擁有在與他人交往時(shí)大多數(shù)時(shí)間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
