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Delight Guest和悅賓客
1.Greet guests at all times in a friendly and helpful manner, and try to know and address guests by name.
隨時(shí)以友好和樂(lè)于協(xié)助的態(tài)度迎接客人，并盡量了解和稱(chēng)呼客人的名字。
2.Register and arrange rooms for all visitors according to established procedures.
按照既定工作程序?yàn)樗衼?lái)客登記并安排房間。
3.Familiar with department standard working procedures.
熟知部門(mén)標(biāo)準(zhǔn)工作程序。
4.Check in, check out and room move and ensure that all information is fully entered into the hotel computer system in accordance with the reservation
履行入住、退房和換房手續(xù)，并確保所有資料都按照預(yù)訂情況完整的輸入酒店電腦系統(tǒng)。
5.Maintain cash on hand limit and ensure accurate daily reporting of cash received.
保持庫(kù)存現(xiàn)金限額并保證每日對(duì)所收現(xiàn)金進(jìn)行準(zhǔn)確報(bào)告。
6.Cash personal and traveler's checks for hotel guests and assist in foreign exchange.
為酒店客人的個(gè)人支票及旅行支票兌換現(xiàn)金，并協(xié)助進(jìn)行外匯兌換。
7.Keep abreast of changes in accounting policies and procedures.
隨時(shí)留意會(huì)計(jì)政策和工作程序的變化。
8.Be responsible for responding to requests for safe service at all times
隨時(shí)負(fù)責(zé)回應(yīng)客人關(guān)于使用保險(xiǎn)箱服務(wù)的要求。
9.Be familiar with all special promotions, such as seasonal package programs, frequent flyer programs and MGM membership information programs.
熟知所有特別促銷(xiāo)活動(dòng)，如：季節(jié)性套餐計(jì)劃、常客優(yōu)惠計(jì)劃以及MGM集團(tuán)會(huì)員等信息計(jì)劃。
10.Handles guest complaints, inquiries and requests, and transfers questions to supervisors and Guest Services Managers if you are unable to handle.
處理客人的投訴、問(wèn)詢(xún)和請(qǐng)求，如果自己無(wú)法提供協(xié)助，則將問(wèn)題轉(zhuǎn)給主管和賓客服務(wù)經(jīng)理。
11.Make every effort to ensure that guests leave with a good impression of the service
盡一切努力確保客人在離店時(shí)會(huì)對(duì)酒店的服務(wù)有很好的印象。
12.While on duty, check night reports, prepare morning reports, and prepare all necessary forms for guest arrival.
值班時(shí)檢查夜班報(bào)告，準(zhǔn)備早班報(bào)告，并為客人的到來(lái)準(zhǔn)備各種必要的表格。
13.Thorough understanding of standard booking procedures, including the proper use of forms, how to read telex, email and messages, and how to interpret availability within the booking system.
全面了解標(biāo)準(zhǔn)的預(yù)訂工作程序，包括如何正確使用表格，如何讀電傳、電子郵件和留言，以及如何在預(yù)訂系統(tǒng)內(nèi)對(duì)房源情況進(jìn)行解讀。
14.Maintain high standards of behavior, appearance and attitude as expected by the Group brand.
按照集團(tuán)品牌的預(yù)期保持自己行為、外表和態(tài)度的高標(biāo)準(zhǔn)。
15.Personal interest and pride to keep the front desk area clean and organized at all times.
隨時(shí)保持前臺(tái)工作區(qū)域的整潔和有序，并以此作為自己的個(gè)人興趣和驕傲。
16.Comply with the hotel's Code of conduct, staff rules and all hotel policies and procedures.?
遵守酒店的行為準(zhǔn)則、員工守則以及酒店的各項(xiàng)政策及程序。
17.Comply with the hotel's financial, service, safety, learning and development requirements.
遵守酒店財(cái)務(wù)、服務(wù)、安全、學(xué)習(xí)與發(fā)展的要求。
18.Practice the service culture SHINE with Service Essence Training.
對(duì)客服務(wù)中踐行《服務(wù)精髓》中SHINE的服務(wù)文化要求。
19.Solve the guest complaints with service culture E-Leap within Service Recovery Training.
當(dāng)客人向我們表達(dá)不滿情緒時(shí)及時(shí)擔(dān)負(fù)責(zé)任，并踐行《服務(wù)補(bǔ)救》中的E-LEAP服務(wù)文化原則。
20.Personal grooming, hygiene and courtesy are in line with hotel and brand standards.
個(gè)人儀容儀表、衛(wèi)生及禮貌禮節(jié)符合酒店和品牌標(biāo)準(zhǔn)。
21.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception.
嚴(yán)格遵守服務(wù)流程和品牌標(biāo)準(zhǔn)，向我們的客人傳遞品牌精髓的信息以提高客人體驗(yàn)感和品牌感知度。

Good health 身體健康
Good communication 良好的溝通技能
Pleasant looking 五官端正
Good in both verbal & written English & Mandarin
出色的普通話及英語(yǔ)的口語(yǔ)和寫(xiě)作能力
College degree or above
大專(zhuān)及以上學(xué)歷
A minimum of 1 year as Front Desk Agent in a similar size hotel
應(yīng)具備在相當(dāng)規(guī)模酒店1年前臺(tái)工作的經(jīng)驗(yàn)
Self-starter. 主動(dòng)
Team-builder. 團(tuán)隊(duì)精神
Goals oriented. 目標(biāo)明確
Positive role model. 以身作則
Computer knowledge. 計(jì)算機(jī)知識(shí)
Financial knowledge. 財(cái)務(wù)知識(shí)
Ability to work long hours. 能適應(yīng)長(zhǎng)時(shí)間工作