- 職位性質：全職
- 工作地區：廣東省深圳市
- 招聘人數：若干
- 學 歷：本科
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(熟練)
- 國際聯號工作經歷：不限
- 職位有效期：2026-04-14至2026-07-13
- 薪資待遇：6千-8千
職位：房務部管理培訓生 Management Trainee-Rooms
崗位職責/職位描述
1. 主動學習并掌握房務部門的運營流程、服務標準、核心指標及相互協作模式
Proactively learn and master operational procedures, service standards, key performance indicators, and collaborative models across core departments including Front Desk, Housekeeping, Food & Beverage, and Sales.
2. 始終以身作則，成為酒店卓越服務文化的踐行者和傳播者，致力于為客人創造難忘的體驗
Embody and champion the hotel's culture of exceptional service, dedicated to creating memorable experiences for guests.
3. 主動與客人互動，收集反饋，并能從日常觀察中系統性分析客人需求趨勢，為服務或產品改進提出建議
Proactively engage with guests to gather feedback, systematically analyze guest needs trends from daily observations, and propose service or product improvements.
4.學習并有效運用酒店的問題升級流程，妥善處理賓客投訴，并能夠復盤案例，提煉預防性措施
Master and effectively apply the hotel's escalation procedures, resolve guest complaints appropriately, and conduct case reviews to develop preventative measures.
5. 積極為酒店的流程、服務或產品帶來新的想法和視角，在可控范圍內嘗試創新的解決方案
Actively contribute fresh ideas and perspectives to hotel processes, services, or products, and explore innovative solutions within controlled parameters.
6.動與各層級的同事建立積極、專業的工作關系，理解不同崗位的挑戰，培養跨部門協作能力
Build positive, professional working relationships with colleagues at all levels, understand role-specific challenges, and cultivate cross-departmental collaboration skills
7.能夠清晰、專業地與同事、上級及賓客進行口頭和書面溝通。能在部門會議中做匯報，分享輪崗心得
Communicate clearly and professionally with colleagues, supervisors, and guests both verbally and in writing. Deliver reports during department meetings and share insights from rotational assignments
8.在項目團隊或日常工作中，主動承擔責任、激勵同伴、積極推動任務達成
Proactively take responsibility, motivate peers, and drive task completion within project teams or daily operations
9.積極向部門導師和項目總監尋求反饋，并制定個人發展計劃，展現極強的學習韌性和成長心態
Proactively seek feedback from department mentors and project directors to develop personal growth plans, demonstrating strong learning resilience and a growth mindset
10.恪守酒店的所有政策、流程、安全與衛生標準
Strictly adhere to all hotel policies, procedures, safety, and hygiene standards
任職資格:
1.全日制本科及以上學歷
Full-time bachelor's degree or higher
2. 英語四級及以上，有較好的聽說讀寫能力
CET-4 or equivalent, with strong listening, speaking, reading, and writing skills
3.具有累計6個月及以上社會實踐經歷
At least 6 months of cumulative social practice experience
