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崗位職責:

1. Practice the service culture, making sure to always have positive attitude when facing our guests & colleagues.
對客服務及對同事中踐行并確保擁有積極正向的態度
2. Innovative thinking, enhance the work of the entertainment department to drive, penetration, interaction, to create the best entertainment ambience
創新思維，增強娛樂部工作的帶動性、滲透性、互動性、營造娛樂氛圍
3. Adapt to changing situations and/or guest's needs
在需要時進行采取/調整服務以滿足客人的需求
4. Display a high level of confidence and accurately answer questions about other hotel facilities (or immediately find out information required)
在交談中表現出高度的自信，能夠自信的回答出有關酒店設施的問題或立即查明所需信息
5. Personalize the interaction and engage the guest as an individual
將與客人的互動進行個性化，并將客人作為一個個體來對待
6. Offer sincere welcome and farewell among every conversation
每一次談話都要致以熱情且富有魅力的謝詞與顧客談話
7. Personal grooming, hygiene and courtesy are in line with hotel and brand standards
個人儀容儀表、衛生及禮貌禮節符合酒店和品牌標準
8. Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
嚴格遵守服務流程和品牌標準，向我們的客人傳遞品牌精髓的信息以提高客人體驗感和品牌感知度
9. Ensure the delivery of prompt, efficient and courteous services or response to guests, visitors and coworkers
保證向來訪者和同事提供及時，有效，禮貌的服務及對應
10. Be proactive and helpful in any interactions with our internal customers
在同內部客人的接觸中，要表現出積極主動，樂于助人
11. Actively participates in the organization of all staff activities
積極參與組織各項員工活動
12. Handle telephone calls professionally and courteously with helpful attitude to the guest and to fellow employees
以專業、禮貌的態度處理客人和同事的來電并耐心的幫助他們
13. Always maintain well good working relationships with co-workers
和酒店各同事保持良好的溝通和工作關系
14. To maintain the working areas in a tidy, neat and orderly manner, and office keep secured
保持工作區域整潔有序和安全
15. To understand and interpret the Hotel and departmental policies, procedures and standards established for the department
理解，解釋酒店及部門的政策、程序以及為部門制定的標準
16. Complete other tasks assigned by department head
完成品牌體驗總監交代的其他工作任務
Security Responsibility安全責任
17. Ensure familiarity with safety, first aid and emergency handling procedures
確保熟悉安全，急救及緊急事件處理程序
18. Conscientiously implement hotel safety procedures and measures, and report all accidents in a timely manner
認真貫徹酒店安全程序和措施，及時匯報所有的事故
19. Comply with workplace health and safety regulations, policies and procedures and ensure that safe operating practices are familiar with any equipment prior to operation
遵守工作區健康和安全法規、政策和程序，操作任何設備前確保熟知安全操作規范
20. Take action to eliminate hazards and report hazards to superiors or managers; Adhere to hotel safety systems, emergency handling regulations and procedures
采取行動排除危險，向上級或經理報告危險隱患；堅持酒店安全制度、緊急情況處理規定和程序。
21. Familiar with property safety, emergency rescue and fire and other handling procedures; Keep safety logs and accident records as required by the hotel
熟悉對財產安全、緊急救護和火警等處理程序；依照酒店要求記錄安全日志和事故記錄
22. Keep confidential information about the hotel and guests
保守酒店及客人的機密信息
23. Follow the principles of information security protection and ensure the security of relevant information and data in the work
遵循信息安全保護原則，在工作中確保相關信息及數據安全
24. Cooperate with security inspection work and follow up on various matters.
配合安全檢查工作及各項事宜跟進

Good health
身體健康
Good communication
良好的溝通技能
Pleasant looking
五官端正
Fluent in both verbal & written English & Mandarin
出色的普通話及英語的口語和寫作能力
Technical Diploma or above
中專及以上學歷
1 year experience in performance or live lighting control
有1年以上演出或大型現場燈光設備操控經驗
ositive attitude/role model
積極的態度/行動楷模
Initiative
主動
Customer Service Oriented
以客戶服務為中心
Good interpersonal skills
良好的交際能力
Enthusiastic
熱情
Organized
有組織能力
ositive attitude/role model
積極的態度/行動楷模
Initiative
主動
Customer Service Oriented
以客戶服務為中心
Good interpersonal skills
良好的交際能力
Enthusiastic
熱情
Organized
有組織能力