免费精品国产一区二区三区麻豆,狠狠人妻久久久久久综合九色91,国产高清一区二区三区免费,日本在线不卡一区二区,精品国产免费第一区二区三区,国产精品久久久久丝瓜,久久综合久色综合97伊人,2023久久香蕉国产线看,在线播放亚洲精品一区二区,日本免费一区二区三区视频观看

崗位職責(zé):

Delight Guest和悅賓客
1.Ensure that areas of responsibility are running efficient and effective at all times. Proper utilization of resources is a must.
保證所有區(qū)域的工作都能井然有序，并能充分的利用現(xiàn)有資源。
2.Audits the room rate variance to check for discrepancy.
分析客房?jī)r(jià)差，檢查是否有所出入。
3.Administer inspection of the facility, services and equipment in the responsible areas to make sure they are uncompromised.
視察相應(yīng)區(qū)域的設(shè)施設(shè)備以及服務(wù)，保證他們的質(zhì)量。
4.Spot check all arrival registration cards and ensures details are entered accurately
抽查客人的入住登記卡，確保準(zhǔn)確錄入客人資料。
5.Oversees and assists in the preparation and updates of the Front Office Departmental Operations Manual.
監(jiān)督并協(xié)助前廳部運(yùn)營(yíng)手冊(cè)的準(zhǔn)備及更新。
6.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
禮貌而高效地處理所有客人和內(nèi)部的投訴和詢問(wèn)，確保問(wèn)題得到圓滿解決。
7.Maintains positive guest and colleague interactions with good working relationships.
保持與顧客和同事的良好合作關(guān)系。
8.Ensures all employees provide a courteous and professional service at all times.
確保所有員工始終提供給客人禮貌、專業(yè)的服務(wù)。
9.Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
確保所有前廳部員工遵循品牌承諾并始終提供優(yōu)異的對(duì)客服務(wù)。
10.Produce and assists in the preparation of annual budgets and operation forecasts; produces regular and special reports; maintains required records and files.
協(xié)助并制作年度的運(yùn)作預(yù)算，做好常規(guī)以及特殊的報(bào)告，并妥善保管報(bào)告和文件。
11.Ensures that the Department's operational Budget is strictly adhered to and that all costs are strictly controlled.
嚴(yán)格遵循部門(mén)的運(yùn)營(yíng)預(yù)算，并嚴(yán)格控制成本。
12.Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
確保新技術(shù)和設(shè)備的運(yùn)用，在降低系統(tǒng)占用的同時(shí)提高生產(chǎn)力。
13.Communicates with partnering departments and peers to achieve superior customer satisfaction and efficient utilization of manpower and facilities.
與各部門(mén)合作進(jìn)行通信和同行實(shí)現(xiàn)高端客戶的滿意度和有利用人力和設(shè)施。
14.Contact the Competitor Hotel on a daily basis to obtain results on the performance of the competitor and update information in the shared drive.
每日聯(lián)系競(jìng)爭(zhēng)對(duì)手酒店，掌握其經(jīng)營(yíng)狀況并在共享文檔中更新。
15.Execute training programs and tools at Front Desk that addresses room availability, revenue, rate and selling strategies that can maximize occupancy.
了解酒店房間供應(yīng)情況，收入，利潤(rùn)和銷售策略。
16.Ensures the strict control of room keys.
確保嚴(yán)格的房卡管理制度。
17.Assists in securing external guest accommodation in overbooking situations.
確保出現(xiàn)超出房間數(shù)量預(yù)定的情況時(shí)，協(xié)助安排客人的外部住宿。
18.Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.
確保提前預(yù)留每日預(yù)抵貴賓房間、特殊要求房間、長(zhǎng)住客的房間；通知客房準(zhǔn)備房間，確保每間房間放置適當(dāng)?shù)臍g迎贈(zèng)品。
19.Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
確保服務(wù)符合品牌標(biāo)準(zhǔn)的基本要求，適時(shí)提供更多可供選擇的品牌服務(wù)。
20.Responds to the results of the Service Audit and ensures that the relevant changes are implemented.
根據(jù)顧客意見(jiàn)調(diào)查結(jié)果，確保所有改進(jìn)措施貫徹執(zhí)行。
21.Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
以協(xié)助和靈活的態(tài)度與其他管理層員工密切合作，關(guān)注酒店的整體成功和客人的滿意度。
22.Ensures that all guest details are entered correctly in accordance with the principles of clean data.
確保所有客人的信息的準(zhǔn)確錄入，并遵循清晰簡(jiǎn)潔的原則。
23.Hire, train, motivate, and provide regular communication to the team to deliver top service with unmatched professionalism while fostering a culture of accountability.
招聘，培訓(xùn)，鼓勵(lì)激發(fā)員工并為員工傳達(dá)信息，和員工建立互信的良好關(guān)系。
24.Assists in the recruitment and selection of all Front Desk employees. To follow hotel guidelines when recruiting and use a competency-based approach to selecting employees.
協(xié)助前臺(tái)員工的招聘，招聘時(shí)嚴(yán)格遵守酒店的指導(dǎo)原則，按照崗位要求挑選適當(dāng)?shù)娜诉x。
25.Oversees the punctuality and appearance of all Front desk employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
監(jiān)督所有前臺(tái)員工的出勤和儀容儀表，確保員工穿著合體的制服，并保持高標(biāo)準(zhǔn)的個(gè)人酒店和部門(mén)的儀表衛(wèi)生標(biāo)準(zhǔn)。
26.Assist with the annual Performance Development Discussions with Front Desk employees, supports them in their professional development goals. Raining Manager and Departmental Trainers.
協(xié)助前臺(tái)員工的年度表現(xiàn)評(píng)估工作，幫助員工實(shí)現(xiàn)自己的職業(yè)發(fā)展目標(biāo)。
27.Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.
通過(guò)持續(xù)的反饋和月度例會(huì)協(xié)助部門(mén)培訓(xùn)員不斷進(jìn)步。
28.Develops the skills and effectiveness of all Front Desk employees through the appropriate training coaching, and/or mentoring.
通過(guò)恰當(dāng)?shù)呐嘤?xùn)、指導(dǎo)或輔導(dǎo)，提高前臺(tái)員工的服務(wù)技巧和工作效率。
29.Prepares and posts weekly work schedules, making sure that they reflect business needs and other key performance indicators.
準(zhǔn)備并公布每周工作計(jì)劃，確保符合酒店生意需求和其它主要業(yè)績(jī)指標(biāo)。
30.Encourages employees to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
鼓勵(lì)員工創(chuàng)新、變革，以及積極面對(duì)挑戰(zhàn)，并對(duì)他們的貢獻(xiàn)表示認(rèn)可。
31.Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
確保員工遵守酒店、公司和地方的法律法規(guī)及與消防、安全相關(guān)的規(guī)定。
32.Feedback the results of the Employee Opinion Survey and ensure that the relevant changes are implemented.
根據(jù)員工意見(jiàn)調(diào)查的結(jié)果，確保相關(guān)改進(jìn)措施的執(zhí)行。
33.Takes a proactive role in the discipline of employees, when necessary. Immediate counseling should be carried out when employees are observed to be discourteous and failing to carry out their duties responsibly.
必要時(shí)承擔(dān)訓(xùn)導(dǎo)員工的工作，在員工出現(xiàn)不當(dāng)行為和未能履行應(yīng)盡職責(zé)時(shí)給予及時(shí)糾正。
34.Identifies and provides feedback to the Front Office Manager on an ongoing basis, training needs of the department, as and when observed.
觀察并發(fā)掘部門(mén)的培訓(xùn)需求，隨時(shí)反饋給前廳經(jīng)理。
35.Maintains close work relationships with other departments and their leaders to promote feedback cross training and efficient operations.
與其他部門(mén)及領(lǐng)導(dǎo)人保持良好的工作關(guān)系，促進(jìn)交叉培訓(xùn)和有效行動(dòng)的反饋。
36.Ensures high standards of personal presentation and grooming.
保持高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。
37.Exercises responsible management and behavior at all times and positively representing the hotel management team.
始終對(duì)管理和個(gè)人行為負(fù)責(zé)，并且積極展現(xiàn)酒店管理層。
38.Responds to changes in the Front Office function as dictated by the industry, company and hotel.
隨著行業(yè)、公司和酒店的變化，對(duì)前廳部的職能做出相應(yīng)調(diào)整。
39.Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
熟知酒店的員工手冊(cè)內(nèi)容，嚴(yán)格執(zhí)行酒店的規(guī)章制度，尤其是有關(guān)消防，衛(wèi)生，健康，與安全的政策和程序。
40.Attends training sessions and meetings as and when required.
參加必要的培訓(xùn)和例會(huì)。
41.Carries out any other reasonable duties and responsibilities as assigned.
完成其他合理分配的職責(zé)和任務(wù)。
42.Comply with the hotel's Code of conduct, staff rules and all hotel policies and procedures.?
遵守酒店的行為準(zhǔn)則、員工守則以及酒店的各項(xiàng)政策及程序。
43.Comply with the hotel's financial, service, safety, learning and development requirements.
遵守酒店財(cái)務(wù)、服務(wù)、安全、學(xué)習(xí)與發(fā)展的要求。
44.Complete other tasks assigned by superiors.
完成上級(jí)交代的其他工作任務(wù)。
45.Practice the service culture SHINE with Service Essence Training
對(duì)客服務(wù)中踐行《服務(wù)精髓》中SHINE的服務(wù)文化要求
46.Solve the guest complaints with service culture E-Leap within Service Recovery Training
當(dāng)客人向我們表達(dá)不滿情緒時(shí)及時(shí)擔(dān)負(fù)責(zé)任，并踐行《服務(wù)補(bǔ)救》中的E-LEAP服務(wù)文化原則
47.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
個(gè)人儀容儀表、衛(wèi)生及禮貌禮節(jié)符合酒店和品牌標(biāo)準(zhǔn)
48.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
嚴(yán)格遵守服務(wù)流程和品牌標(biāo)準(zhǔn)，向我們的客人傳遞品牌精髓的信息以提高客人體驗(yàn)感和品牌感知度