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1.Participate in hotel management and decision-making, collect information and provide decision support
參與酒店經營管理與決策，收集信息并提供決策支持；
2.Participate in the formulation of hotel operation development strategy, responsible for the implementation and improvement of hotel strategic planning
參與制定酒店經營發展戰略，負責酒店戰略規劃的實施及改進；
3.Collect and analyze guest feedback for use in business decisions; Ensure associate recognize the importance of exceeding guest expectations
收集整理并分析客人反饋以運用于商業決策；確保員工認識到超越客人期待的重要性。
4.Understand internal and external financial metrics; Manage the overall financial performance, analyze financial data for reasonable investment and strategic deployment
了解內部及外部的財務指標；管理整體的財務表現，分析財務數據進行合理投資及戰略部署。
5.Optimize work processes to add value to revenue and operations
優化工作程序，為收益及運營增值；
6.Management drives the achievement of departmental objectives
管理推動部門目標的完成。
7.Rational utilization and optimization of resources of various departments
合理利用及優化各部門資源。
8.Coordinate departmental budgets and analyze departmental financial statements
統籌部門預算，分析部門財務報表
9.Closely monitors and effectively manager labor costs; plans vacations effectively and ensures proper service levels are provided in relation to occupancy levels, while minimizing overtime. Complies with the Wages and Hours Laws.
緊密監督以及高效管理人工成本; 高效的安排假期并且按照住房率在不影響服務標準下來減低超時工作. 遵循工資和勞動重點法律規定.
10.Consistently monitors and effectively manages expenses; closely monitors purchase requests and checks the consumption.
始終如一的、有效的監控、管理費用；控制購買請求、控制消費
11.Promotes and provides a safe working environment; is involved in accident follow up, transitional duties and future prevention of accidents.
創造安全的工作環境；跟進突發意外事件,避免以后有同樣事件發生
12.Ensures high standard of service and cleanliness for the following:
確保以下區域保持高服務標準和清潔標準:
A.M guest room service
早班客房服務
P.M guest room service
晚班客房服務
Back of the house cleanliness
后勤清潔服務
Public areas cleanliness
公共區域清潔
Outside contractor service
外來承包商服務
13.Establish good cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixture and equipment.
建立良好的預防性的維護計劃來確保家具、固定物和設備的質量和使用壽命
14.Develops and maintains an effectively system of responding to in house guest requests and complaints according to standard; ensures prompt follow-up with the allocated time.
根據標準, 制定并保持一個高效系統來對客人要求和投訴作出盡快回應; 確保及時跟進
15.Develops and implements proper procedures for servicing of return, long stay, VIP, special attention and physically challenged guests.
制定并保持程序和確保所有的員工都遵守為回頭客, 長住客, 貴賓, 有特別需求和殘疾客人特定的程序
16.Carry out routine daily inspection, noting deficiencies and ensuring proper follow up produces. To ensure all work orders are handle in a timely manner.
執行每日例行檢查, 不允許有任何缺憾, 確保執行正確的跟進程序. 確保所有的工作都及時處理
17.Participate in consistent rooms and public area inspection program, which is monitored by the Executive Housekeeper. To keep a master records of inspection for future references when needed.
參與客房和公共區域的檢驗計劃,把所有的檢驗系統全都歸檔,以便控制我們將來所需的檔案、記錄
18.Ensure that all rooms are in perfect condition at all times in terms of cleanliness, orderliness, condition and Brand Standard.
確保所有的客房在任何時間的清潔都有條理的進行
19.Monitor public areas and guestrooms floors of the hotel and ensure they are spic and sanitary condition throughout the year. Ensure follow the general cleaning procedures in their own respective areas by consistently checking their records monthly.
20.關注公共區域和客人房間在全年都保持在良好的狀態，確保貫徹大清潔的程序，并且檢查月紀錄。

College degree or above
大專及以上學歷
3 years’ experience in a similar position in luxury properties.
至少擁有在奢華酒店3年行政管家工作經驗
Thorough knowledge on guestroom and public area cleaning procedures and products.
具備客房和公共區域清潔的流程專業知識
Thorough knowledge in the proper use and maintenance of all housekeeping equipment.
對于客房部設施設備的使用維修和保養的知識
Extensive knowledge of Laundry/Dry cleaning, Linen/Uniform Room and Health Club/Recreation operations and management.
有專業的知識對于洗衣干洗制服間和健身房的營運和管理