1、負責酒店前廳部的接待和管理工作,熟知前廳服務設施的功能,處于完好狀態。
2、進行有關的市場計劃分析制定部門工作計劃,完成工作報告。
3、使客房達到高出租率,獲取客房收入。
4、督導下屬部門主管,委派工作任務,明確崗位責任,隨時調整工作部署。
5、保持良好的客際關系,能獨立有效地處理賓客投訴。
6、協助酒店與上一級領導處理突發事件。1.Be responsible for the reception and management of the hotel front office, be familiar with the functions of front office service facilities and ensure they are in good condition.
2.Conduct relevant market planning and analysis, formulate departmental work plans, and complete work reports.
3.Maximize the room occupancy rate and achieve optimal room revenue.
4.Supervise subordinate department supervisors, assign work tasks, clarify job responsibilities, and adjust work arrangements as needed.
5.Maintain good guest relations and be able to handle guest complaints independently and effectively.
6.Assist the hotel and senior management in handling emergencies.人才要求
Talent requiring standard?1、大專以上學歷,有同崗位工作經驗2年以上。
2、熟悉酒店前廳的經營管理工作,具有較強的工作責任感和敬業精神。
3、督導前廳各分部員工服務質量標準,操作流程標準并對前廳部各項工作實施全面監管。
4、有效貫徹,落實并完成部門制訂的每月工作計劃。
5、英語對話流利,有較強的協調管理能力,具有一定的銷售能力。
6、全面掌握前臺收銀方面的財務基礎知識,能處理日常服務環節中所涉及到的財務方面的問題。1.College degree or above, with at least 2 years of working experience in the same position.
2.Familiar with the operation and management of the hotel front office, with a strong sense of responsibility and professionalism.
3.Supervise the service quality standards and operational procedures of staff in all front office sections, and conduct overall supervision over all work of the front office department.
4.Effectively implement, execute and complete the monthly work plans formulated by the department.
5.Fluent in oral English, with strong coordination and management abilities, as well as certain sales capabilities.
6.Have a good command of basic financial knowledge related to front desk cashiering, and be able to handle financial issues arising from daily service procedures.
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項目簡介:柒拾湯溫泉酒店坐落于北京市延慶區張山營鎮古龍路66號。總面積1.3萬平方米,背靠美麗的松山風景區,酒店擁有唐風設計風格的大型室內外湯池及各類豪華湯池、雙床房、大床房及豪華套房70間;提供各類美食佳肴的同時,足浴、SPA和棋牌室等配套項目一應俱全;周邊更有娛樂一體化設施,水上運動,高爾夫球場,馬術運動等應有盡有,為賓客帶來一次不同凡響的湯泉之旅。個人的成就也是企業的成功,您的努力必將獲得客人的尊重、企業的認可,企業也將會因為擁有您這樣的員工而驕傲和自豪。我衷心地希望您在今后的工作中兢兢業業、恪盡職守,盡快融入,攜手共創美好的未來!