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• 五險一金
• 領導好
• 包吃包住
• 崗位晉升
• 技能培訓

崗位描述
Job Description
1、協助前臺總監進行前廳部日常運營管理工作，確保部門服務標準執行到位
2、處理賓客投訴及突發事件，及時解決問題并做好記錄
3、督導前臺，客房等一線部門的服務質量與工作效率
4、檢查公共區域設施狀況，協調工程部進行維護
5、審核每日報表及交接班記錄，確保信息準確完整
6、協助制定并執行服務流程優化方案7，完成上級交辦的其他運營管理任務
1. Assist the Front Office Director in the daily operation and management of the front office department, ensuring that departmental service standards are properly implemented.
2. Handle guest complaints and emergencies, resolve issues promptly, and maintain proper records.
3. Supervise the service quality and work efficiency of front-line departments such as the front desk and housekeeping.
4. Inspect the condition of public area facilities and coordinate with the Engineering Department for maintenance.
5. Review daily reports and shift handover records to ensure information accuracy and completeness.
6. Assist in developing and implementing service process optimization initiatives.
7. Complete other operational management tasks assigned by superiors.
人才要求
Talent requiring standard
1、具備酒店管理或相關領域基礎知識
2、優秀的溝通協調能力及突發事件處理技巧
3、能夠適應倒班工作制(含夜班)
4、熟練使用酒店管理系統及辦公軟件
5、注重服務細節，具有高度責任心
6、英語基礎溝通能力優先考慮
1. Possess basic knowledge in hotel management or related fields.
2. Excellent communication and coordination skills, as well as techniques for handling emergencies.
3. Able to adapt to shift work (including night shifts).
4. Proficient in using hotel management systems and office software.
5. Pay attention to service details and have a strong sense of responsibility.
6. Basic English communication skills are preferred.

項目簡介：柒拾湯溫泉酒店坐落于北京市延慶區張山營鎮古龍路66號。總面積1.3萬平方米，背靠美麗的松山風景區，酒店擁有唐風設計風格的大型室內外湯池及各類豪華湯池、雙床房、大床房及豪華套房70間；提供各類美食佳肴的同時，足浴、SPA和棋牌室等配套項目一應俱全；周邊更有娛樂一體化設施，水上運動，高爾夫球場，馬術運動等應有盡有，為賓客帶來一次不同凡響的湯泉之旅。個人的成就也是企業的成功，您的努力必將獲得客人的尊重、企業的認可，企業也將會因為擁有您這樣的員工而驕傲和自豪。我衷心地希望您在今后的工作中兢兢業業、恪盡職守，盡快融入，攜手共創美好的未來！