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• 五險一金
• 領導好
• 包吃包住
• 崗位晉升
• 技能培訓

崗位描述
Job Description
1、全面負責酒店客房部的日常運營管理工作，確保客房清潔，維護及服務質量達到品牌標準。
2、制定并執行客房清潔，布草管理，物品配備等工作流程及標準，監督落實各項衛生與安全制度。
3、合理分配員工工作任務，優化工作流程，提升部門工作效率，控制運營成本；
4、負責客房用品的庫存管理，包括采購計劃，領用分配及損耗控制。
5、培訓，督導客房部員工，提升團隊專業技能與服務意識，定期進行績效考核。
6、處理賓客對客房服務的投訴與特殊需求，確保問題及時解決并提升客戶滿意度。
7、協調與前廳、工程、餐飲等其他部門的協作，保障酒店整體運營順暢
1. Fully oversee the daily operations and management of the hotel's Housekeeping Department, ensuring room cleanliness, maintenance, and service quality meet brand standards.
2. Develop and implement work procedures and standards for room cleaning, linen management, and supply replenishment; supervise the enforcement of all hygiene and safety regulations.
3. Reasonably assign work tasks to staff, optimize workflows, improve departmental efficiency, and control operational costs.
4. Manage the inventory of guest room supplies, including procurement planning, requisition and distribution, and loss control.
5. Train and supervise housekeeping staff, enhance their professional skills and service awareness, and conduct regular performance evaluations.
6. Handle guest complaints and special requests regarding housekeeping services, ensuring timely resolution and improving customer satisfaction.
7. Coordinate with other departments such as Front Office, Engineering, and Food & Beverage to ensure smooth overall hotel operations.
人才要求
Talent requiring standard?
1、具備酒店客房管理相關工作經驗，熟悉客房部運營流程及行業標準。
2、較強的組織協調與團隊管理能力，能有效調動員工積極性。
3、注重細節，對衛生，安全及服務質量有高標準要求。
4、具備良好的溝通能力與應變能力，能妥善處理突發問題；
5、熟練使用辦公軟件及酒店管理系統。
6、能適應彈性工作時間，包括周末及節假日值班。
7、有國際品牌酒店工作經驗者優先。
1. Possess relevant work experience in hotel housekeeping management, familiar with housekeeping operational procedures and industry standards.
2. Strong organizational, coordination, and team management skills, with the ability to effectively motivate staff.
3. Detail-oriented, with high standards regarding hygiene, safety, and service quality.
4. Good communication and problem-solving skills, capable of properly handling unexpected issues.
5. Proficient in using office software and hotel management systems.
6. Able to work flexible hours, including weekend and holiday shifts.
7. Experience with international brand hotels is preferred.

項目簡介：柒拾湯溫泉酒店坐落于北京市延慶區張山營鎮古龍路66號。總面積1.3萬平方米，背靠美麗的松山風景區，酒店擁有唐風設計風格的大型室內外湯池及各類豪華湯池、雙床房、大床房及豪華套房70間；提供各類美食佳肴的同時，足浴、SPA和棋牌室等配套項目一應俱全；周邊更有娛樂一體化設施，水上運動，高爾夫球場，馬術運動等應有盡有，為賓客帶來一次不同凡響的湯泉之旅。個人的成就也是企業的成功，您的努力必將獲得客人的尊重、企業的認可，企業也將會因為擁有您這樣的員工而驕傲和自豪。我衷心地希望您在今后的工作中兢兢業業、恪盡職守，盡快融入，攜手共創美好的未來！