崗位描述
Job Description1、熟知當天訂餐情況,注意記錄賓客的特別活動(如生日慶祝會),應及時向主管匯報。
2、替賓客存取保管衣物,并詢問有無貴重物品,貴重物品提醒賓客自行保管。
3、迎接賓客,引導賓客到預訂臺位或賓客滿意的臺位。
4、客滿時,負責安排好后到的賓客,使賓客樂于等位。
5、隨時注意聽取賓客的意見,及時向上級反映。
6、隨時注意在接待工作中的各種問題,及時向上級反映和協助處理。
7、掌握和運用禮貌語言,負責接聽電話,賓客電話訂餐應問清楚基本信息。
8、向客人介紹餐廳各式菜點,各種飲品和特式菜點,吸引賓客來餐廳就餐。1. Be fully aware of daily reservation status, pay attention to recording guests' special events (e.g., birthday celebrations), and report them to the supervisor in a timely manner.
2. Store and retrieve guests' clothing upon request, inquire about any valuables, and remind guests to keep valuables themselves.
3. Greet guests and escort them to reserved tables or tables that meet their satisfaction.
4. When the restaurant is full, arrange seating for late-arriving guests in a way that makes them willing to wait.
5. Constantly listen to guests' opinions and promptly report them to superiors.
6. Stay alert to any issues that arise during reception duties, promptly report them to superiors, and assist in handling them.
7. Master and use polite language, be responsible for answering phone calls, and for telephone reservations, ask for all necessary basic information.
8. Introduce guests to various dishes, beverages, and specialty items on the menu to attract them to dine in the restaurant.人才要求
Talent requiring standard?1、有熟練的服務技能技巧和一定的應變能力,能妥善處理服務中出現的一般性問題。
2、掌握餐廳服務規程,了解餐廳各種菜肴的基本特點和簡單的烹制方法。
3、工作主動,熱情,認真,責任心較強。1. Possess proficient service skills and techniques, as well as a certain ability to adapt, in order to properly handle general issues that arise during service.
2. Master restaurant service procedures, understand the basic characteristics of various dishes, and have a simple understanding of cooking methods.
3. Be proactive, enthusiastic, diligent, and have a strong sense of responsibility.
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項目簡介:柒拾湯溫泉酒店坐落于北京市延慶區張山營鎮古龍路66號。總面積1.3萬平方米,背靠美麗的松山風景區,酒店擁有唐風設計風格的大型室內外湯池及各類豪華湯池、雙床房、大床房及豪華套房70間;提供各類美食佳肴的同時,足浴、SPA和棋牌室等配套項目一應俱全;周邊更有娛樂一體化設施,水上運動,高爾夫球場,馬術運動等應有盡有,為賓客帶來一次不同凡響的湯泉之旅。個人的成就也是企業的成功,您的努力必將獲得客人的尊重、企業的認可,企業也將會因為擁有您這樣的員工而驕傲和自豪。我衷心地希望您在今后的工作中兢兢業業、恪盡職守,盡快融入,攜手共創美好的未來!