崗位職責
1、確保自己的服飾,發型整潔,淡妝等方面全部符合規定的要求。
2、查看交班記錄,了解上一班的移交事項,并負責處理。
3、熟悉預訂資料,了解客情,尤其要記住即將來店的貴賓,常客的姓名,了解酒店的所有活動。
4、熟悉酒店有關客房銷售的各項政策,向來店賓客推銷客房,努力爭取良好的經濟效益。
5、熟練前臺各項專業業務和技能,提高對客服務質量。
6、熟練掌握店內外信息,提供準確的問訊服務。
7、負責為下榻酒店的賓客辦理入住登記手續。
8、負責客房鑰匙的管理和發放工作并嚴格遵守驗證制度。
9、制作有關報表,為其他部門提供準確的接待信息。
1. Ensure that your attire, hairstyle, light makeup, and other aspects fully comply with the required standards.
2. Review the shift handover log to understand matters transferred from the previous shift and take responsibility for handling them.
3. Be familiar with reservation details and guest preferences, especially remember the names of upcoming VIPs and regular guests, and stay informed of all hotel activities and events.
4. Be familiar with all hotel policies regarding room sales, actively promote room sales to arriving guests, and strive to achieve good economic results.
5. Master all professional front desk skills and techniques to improve guest service quality.
6. Thoroughly master both hotel and local area information to provide accurate information inquiry services.
7. Be responsible for completing the check-in registration procedures for all guests staying at the hotel.
8. Be responsible for the management and issuance of guest room keys, and strictly comply with the key issuance verification policy.
9. Prepare relevant reports and provide accurate reception information to other departments.
任職要求
1、大專以上文化程度,具備英語聽說能力。
2、性格開朗,頭腦靈活,工作踏實,具有較強的服務意識,責任感。
3、通曉酒店各項對客政策,設施設備及服務種類以及前臺工作程度和規范。
4、相貌端正,身體健康。
1. College degree or above, with English listening and speaking proficiency.
2. Cheerful personality, flexible thinking, diligent and reliable, with a strong sense of service and responsibility.
3. Thorough knowledge of hotel guest policies, facilities and equipment, types of services, as well as front desk procedures and standards.
4. Presentable appearance and good health.
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項目簡介:柒拾湯溫泉酒店坐落于北京市延慶區張山營鎮古龍路66號。總面積1.3萬平方米,背靠美麗的松山風景區,酒店擁有唐風設計風格的大型室內外湯池及各類豪華湯池、雙床房、大床房及豪華套房70間;提供各類美食佳肴的同時,足浴、SPA和棋牌室等配套項目一應俱全;周邊更有娛樂一體化設施,水上運動,高爾夫球場,馬術運動等應有盡有,為賓客帶來一次不同凡響的湯泉之旅。個人的成就也是企業的成功,您的努力必將獲得客人的尊重、企業的認可,企業也將會因為擁有您這樣的員工而驕傲和自豪。我衷心地希望您在今后的工作中兢兢業業、恪盡職守,盡快融入,攜手共創美好的未來!