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• 五險一金
• 領導好
• 包吃包住
• 崗位晉升
• 技能培訓

崗位描述
Job Description
1.?負責酒店總機電話接聽，轉接及留言服務，確保通訊暢通高效。
2.處理客房預訂，變更及取消等業務，準確錄入預訂系統。
3.解答客戶關于房型，價格，設施等基礎咨詢并提供專業建議。
4.協助處理特殊需求預訂(如團隊/VIP/長住客)并跟進落實。
5.定期核對預訂信息與房態系統，及時處理差異情況。
6.整理每日預訂報表并提交至相關部門。
7.維護客戶檔案信息，確保數據準確性與保密性。
1.Responsible for answering,transferring, and managing hotel switchboard calls and message services to ensure smooth and efficient communication.?
2.Handle room reservation requests, modifications, and cancellations, accurately entering them into the reservation system.? 
3.?Address customer inquiries regarding room types, rates, facilities, and other basic information, providing professional recommendations.? 
4.Assist in managing special request bookings (e.g., groups, VIPs, long-stay guests) and follow up on their implementation.? 
5.Regularly cross-check reservation information with the room status system and address any
discrepancies in a timely manner.? 
6.Organize daily reservation reports and submit them to relevant departments.? 
7.Maintain customer profile?information, ensuring data accuracy and confidentiality.
人才要求
Talent requiring standard
1.普通話標準，具備良好的電話溝通技巧與服務意識。
2.能熟練操作酒店系統及辦公軟件(Word/Excel)。
3.?具備基礎英語聽說能力(需處理簡單英文預訂)。
4.數字敏感度高，能高效處理多任務且注重細節。
5.可適應輪班工作制。
6.有酒店前臺/總機/預訂經驗者優先。
7.抗壓能力強，能妥善處理突發情況與客戶投訴。
1.Standard Mandarin pronunciation, with excellent telephone communication skills and a strong sense of service.
2.Proficient in operating hotel systems and office software (Word/Excel).
3.Basic English listening and speaking skills (able to handle simple reservations in English).
4.High sensitivity to numbers, able to handle multiple tasks efficiently with strong attention to detail.
5.Adaptable to shift work schedules.
6.Experience in hotel front desk, switchboard, or reservations is preferred.
7.Strong ability to work under pressure, capable of properly?handling unexpected situations and customer complaints.

項目簡介：柒拾湯溫泉酒店坐落于北京市延慶區張山營鎮古龍路66號。總面積1.3萬平方米，背靠美麗的松山風景區，酒店擁有唐風設計風格的大型室內外湯池及各類豪華湯池、雙床房、大床房及豪華套房70間；提供各類美食佳肴的同時，足浴、SPA和棋牌室等配套項目一應俱全；周邊更有娛樂一體化設施，水上運動，高爾夫球場，馬術運動等應有盡有，為賓客帶來一次不同凡響的湯泉之旅。個人的成就也是企業的成功，您的努力必將獲得客人的尊重、企業的認可，企業也將會因為擁有您這樣的員工而驕傲和自豪。我衷心地希望您在今后的工作中兢兢業業、恪盡職守，盡快融入，攜手共創美好的未來！