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崗位職責/職位描述

1. To handle all check-ins of guests including the processing of their reservation.
處理所有客人入住包括預定的程序。
2. To handle all guest requests during their stay.
處理客人在店期間的所有需求。
3. To handle all front desk cashier duties.
處理所有收款事宜。
4. To help the Service Assistants in the breakfast lounge to ensure good service and to improve the contact with the residents.
在早餐吧幫助服務助理確保為客人提供優良的服務并加強與住客之間的溝通。
5. To interact with the residents and explain facilities and services.
與住客溝通并為其解釋公寓的設備和服務。
6. To handle complaints from residents and to refer to management only if the problem cannot be solved without impact on the finances of the company or on the company’s image.
處理客人投訴并在解決不了的情況下向經理反映但不能影響公司的形象。
7. To provide care and diligence to residents belongings during their arrival, departure and apartment change.
在客人到店，離店和換房的時候提供細心周到的服務。
8. To handle all mail, messages, telephone calls, information enquire and related services requested by the residents.
處理所有郵件，信息，來電和客人要求的信息。
9. Complete other tasks assigned by Operation Manger.
完成上級領導安排的其它任務。