- 職位性質：全職
- 工作地區：廣東省珠海市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：2年以上
- 提供食宿：提供食宿
- 年齡要求：25-35
- 計算機能力：熟練
- 語言要求：不限
- 國際聯號工作經歷：優先
- 薪資待遇：6千-8千
- 職位有效期：2026-05-27至2026-06-26
JOB RESPONSIBILIES【崗位職責】
1.Report to Asst Front Office Manager.
向前廳部副經理報告。
2.Well versed on all Brand Standard requirements for Front Office and related areas.
熟悉所有前廳部以及相關區域的所有品牌標準。
3.Serves as the hotel Manager on Duty and oversees all hotel operations, ensuring that the highest levels of hospitality and service are provided.? Represents hotel management in resolving any guest or hotel related situation.? Manages the flow of questions and directs guests within the lobby.? Serves as Guest Service Manager and handles the tracking of service issues.
作為酒店經理需盡職盡責，須監管酒店的運營情況，提供高品質服務。代表酒店管理層解決客戶或酒店相關事宜。解答問題，在大廳里引領客人。作為客戶關系經理，處理服務中遇到的糾紛。
4.Overall responsibility for ensuring that all VIP and Rewards Members receive entitled benefits according to policy and procedures.
根據標準和程序，全面負責所有貴賓和萬豪禮賞會員享受的福利。
5.Directly responsible for Guest Service Supervisors, Guest Service Agent & lobby greeters to strive towards total guest satisfaction.
直接負責客戶服務主管、客戶服務員和大堂接待員，從而提高服務質量，使客人滿意。
6.Ensure that all associates are adhering to all hotel policies, standards, procedures and regulations. Needs to be able to perform in all front of house functions.
確保所有員工都遵守酒店的政策、標準、流程及準則。需能夠履行所有職責。
7.Responsible for hiring, training and development of all associates working for the guest relations area.
負責客戶關系區域里員工的招聘、培訓、及員工職業發展。
8.Assist the Asst front office manager in all areas to ensure a correct and smoothly-operating department.
協助前廳部副經理的工作，確保工作能夠正常、順利地運行。
9. Act as point of contact to arrange and organize guest stay. Act as role model for fellow associates and assure service quality meet brand standard. Create welcome hospitality and professional atmosphere in your area to ensure total guest satisfaction.
作為安排和組織客人入住的關鍵人物，需給員工做出榜樣，確保服務質量達到酒店的品牌標準。在所帶領的團隊中，營造出熱情、專業款待客人的氛圍，以確保客人能夠滿意。
10.Have knowledge of local areas and be informed at all times about cultural, historical attractions as well as their locations and hours of operation.
對當地有充分的了解，特別是要清楚當地的文化、歷史名勝，及它們的所在地和營業時間。
11.Be sure to spend time in public areas during busy time in order to take care of guest requests.
確保在繁忙時段出現在公共區域，隨時滿足客人需求。
12.Supervise and in charge Fitness Centre daily operation，Maintain a high level of cleanliness and hygiene throughout the facility. Maintain all equipment in proper working and good working condition.
監督并負責健身中心的日常運營，保持各種設備的清潔衛生，維持所有設備的正常運作。
13.Should be familiar with all FO Section Job, ensure to spend time assistance others section completed work efficient.
熟悉并了解前廳部每一個分部門的工作，能夠在各部門需要幫助時提供協助并能夠高效的完成工作任務。
MAJOR RESPONSIBILIES 主要責任:
1.Making sure all procedures and trainings are carried out within the Company’s policies, the Brand Standards, and SOPs. Secure residents’ safety and privacy.
確保所有的程序和培訓是在公司政策和品牌標準之內實施進行。 確保客人的安全和隱私。
2.Be able to accommodate all requests and needs prior, during and after residents’ stay.
滿足客人入住前, 期間及離店后的需求。
3.Bring up suggestions to management to improve services, facilities and amenities on a regular basis.
定期向管理層提出建議, 著力提高服務, 設備和設施。
4. Responsible for the smooth, efficient and professional operation of all front office and fitness centre areas. Ensure good communications among departments. Ensure daily operation is smooth and is manned by sufficient manpower at all times, with a strong focus on Customer Service.? All associates should show genuine appreciation when greeting a guest at all times (especially during check in and check out) and that all scripting is followed per the Arrival/Departure Ritual Program.
確保前廳區域及健身中心的工作能夠順利、高效、專業地運作。確保各部門間的良好溝通。時刻確保部門配以充足有效的人力，領導部門的日常運轉順利平穩的進行，特別關注對客服務。真誠熱情地問候客人（特別是入住和退房時），遵循入住退房程序的所有標準。
5.Using assets wisely and those assets should not be wasted.? Be responsible for hitting budgeted guidelines with a control system in place.
善用資源，杜絕浪費。建立控制系統以達到指導目標。
6.Ensures that all procedures and policies are in place and followed. Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities; and coaches and counsels associates whenever appropriate.
確保能夠遵守所有的規章流程和法規。定期管理審計賬目，如果出現什么不合法的現象要與會計及時溝通，適合的時候也可以與領導及顧問聯系。
7.Ensure proper check-in/ out procedure are followed. Strictly follows bank-out procedures and cash handling procedures. Be familiar with sales strategy, ensure Look No Further Rate guarantee.
很好地遵循登記入住及退房流程。嚴格遵守銀行支取流程和現金處理流程。熟悉銷售策略，確保“優惠價格保證”。
8.Responsible for room inspection of all VIP guests.
負責檢查所有貴賓房間。
9.Ensure all VIP check-in and Checkout procedures are followed including limousine pickup, notification of EXCOM for greeting upon arrival…etc.
確保所有貴賓入住和退房程序，包括接機、通知高級行政迎接等。
10.Close communication with Rooms Controller in relation to Virtual Concierge requests pertaining to the Guest Services department.
與房控員就與客戶服務有關的Virtual Concierge需求進行緊密溝通。
11.Ensure Confidentiality of User Log-on. Ensure that Front Desk users are logged out when leaving the area.
對計算機用戶登陸（程序）要保密，離開前臺時，要確保已退出登陸。
12.Ensure that the Rooms Controller’s daily instructions are being followed and reviewed by guest services staff.
確保跟進房控員提供的每日信息。
13.Responsible for training and hiring newly hired associates in guest relations area. Ensures that daily training is provided for technical, hospitality, communication, management, and organizational skills. 15 minute daily training is required.
負責客戶關系工作區域的員工培訓及新員工的招聘。確保日常培訓中應該包括技能培訓、禮儀、溝通培訓、管理培訓以及組織技能的培訓。每天需培訓15分鐘。
14.Ensures that recognition programs for both guest and associates are in place and working. Responsible for all repeat guest special requests, lead front desk team to follow through and ensure guest has an enjoyable stay. Establish system in place for repeat/rewards/VIP guest recognition program. Being able to contribute and lead front desk team to participate in up sale program.
確保客人及員工識別系統能夠正常運行，滿足回頭客的特殊要求。帶領前臺員工堅持工作，并確保客人在酒店能過得愉快。建立回頭客、回饋客人、VIP客人識別系統，能夠促使并領導前臺員工加入銷售體系。
15.Responsible for ensuring Marriott Rewards Sign-up program is followed within the Guest Services department.
遵循并執行萬豪禮賞會員注冊程序。
JOB SPECIFICATION【崗位要求】
1.Conform to the hotel's policies and procedures.
遵守酒店的政策和程序。
2.Associates must contain proper grooming standards at all times when on the job.?? Males, hair must be neat and trimmed at or above the collar line; Females, hairstyles should not be distracting, obtrusive or cover the eyes, and required make up should be noticeable and professional at all times.
員工在工作時需隨時保持良好的儀容儀表。男士，發梢不超過衣領；女士，發型不能凌亂、另類或遮擋眼睛，同時保持明顯且職業的妝容。
3.Be informed about daily operations and events.
了解每日運作及宴會。
4.Be highly visible in public areas during peak times.
在繁忙時段出現在公共區域。
5.Be familiar with sales strategies; communicate daily with reservation sales / rooms controller.
熟悉銷售政策，每日與預定部/房控員溝通。
6.Know all frequent customers and be familiar with their special requests. Ensure that their needs are met.? Use guest names when possible.
了解所有常客及熟悉他們的特殊要求。確保滿足他們的要求，盡量使用客人姓名。
7.Be empowered to make decisions if you feel comfortable making them.
被授權在有把握時做出決策。
8.Be familiar with cultural differences and know correct behaviour for each culture. Also know the different protocols and etiquette.
熟悉文化的不同并可以對不同的文化調整正確的行為。同時知道不同的禮節。
9.Be knowledgeable about all emergencies plans and know how to act upon them.
知道所有的應急預案并知道如何執行。
10.Report any unusual occurrences immediately to a Manager or the Duty Manager (GSM).
向經理或值班經理（客戶服務經理）及時匯報一切不尋常的情況。
