崗位職責/職位描述

工作職責：
崗位職責/職位描述
1. To be responsible for deputizing the Front Office Manager, ensuring the maximization of room revenue and profit and maintaining a consistently high standard of guest service within the department.

主要的職責是代表前廳部經理，確保實現酒店收益，并在部門內保持一貫的高水準的對客服務。

2. To carry out all out－bookings as necessary.

必要時刻采取的超額預定，確保實現酒店利益。

3. To supervise daily operation, ensuring standards are adhered to and maintained.

監督管理每日部門的正常運營，并確保品牌標準被有效地堅持和維護。

4. To review, maintain and amend systems/procedures within Front Office Department.

適時修改并維護前廳部的相關制度和規定。

5. To ensure a consistently high standard of presentation is maintained for both the department and team members.

確保部門和員工之間保持一貫的高水準的服務。

6. To ensure training records are kept updated and all planned training is carried out.

確保培訓記錄得到及時更新，所有的培訓計劃被有效的實施。

7. To review and approve departmental work schedules of various sections of Front Office.

批準并回復前廳部其他部門的工作進度表。

8. To supervise the up selling scheme.

監督管理前廳部的銷售計劃。

9. To monitor guest feedback and advise Front Office Manager where necessary.

管理顧客意見回復，并在需要時向前廳部經理提供建議。

10. To ensure Front Office Manger is kept informed of all developments within the department.

確保前廳部經理及時獲悉部門發展動向。

11. To ensure the well being of all Front Office team member.

確保前廳部所有員工的福利待遇。

12. To ensure communication meetings are held daily.

確保每日的交班會議按時舉行。

13. To ensure departmental orientation is carried out for all new team members of the Front Office team.

確保給前廳部的每一位新入職的員工進行相關的入店培訓。

14. To carry out re－training and corrective training as necessary.

必要時刻對員工進行再培訓。

15. To Compiles daily reports as designed by the Front Office Manager.

整理和編輯由前廳經理制定的每日工作報告。

16. To work within all pre－set budgetary limits.

在預先制定的預算范圍內工作。

17. To comply with all company policies relating to Front Office Department.

遵守前廳部相關政策。

18. To comply with all systems and procedures, as laid down by the Front Office Manager.

遵守相關的規章制度，例如按照前廳部經理制定的計劃展開工作。

19. Adhere to the hotel’s security and emergency policies and procedures.

堅持酒店安全制度、緊急情況處理規定和程序。

20. To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations.
確保員工充分的理解并遵守員工手冊內容。
21. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.

如有必要，該部門有權更改或補充該職位描述。

22. Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的職責和被指派的職責。

任職資格：
崗位要求
1.大專以上學歷，有同崗位工作經驗三年以上。
2.熟悉酒店前廳的經營管理工作，具有較強的工作責任感和敬業精神。
3.督導前廳各分部員工服務質量標準、操作流程標準并對前廳部各項工作實施全面監管。
4.有效貫徹、落實并完成部門制訂的每月工作計劃。
5.英語對話流利，有較強的協調管理能力，具有一定的銷售能力。
6.全面掌握前臺收銀方面的財務基礎知識，能處理日常服務環節中所涉及到的財務方面的問題。