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崗位職責/職位描述

§?
確保遵循品牌承諾并始終提供優異的對客服務。

Ensures the delivery of brand promise and provides exceptional guest
service at all times.

§?
在適當的時候為其他部門的內部客人提供優質服務。

Provides excellent service to internal customers in other departments
as appropriate.

§?
禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。

Handles all guest and internal customer complaints and inquiries in a
courteous and efficient manner, following through to make sure problems are
resolved satisfactorily.

§?
與客人和同事保持基于良好工作關系的互動接觸。

Maintains positive guest and colleague interactions with good working
relationships.

§?
與客人建立并保持良好的客戶關系。

Establishes a rapport with guests maintaining good customer
relationships.

§?
確保酒店最基本的品牌標準都要被貫徹執行。

Ensures that minimum brand standards have been implemented.

§?
確保貫徹執行所有凱悅餐飲寶典20條的標準。

Ensures that the Food and Beverage Fundamental Top 20 are
implemented.

§?
對于客戶調查結果做出回應并落實相應的改善措施。

Responds to the results of the Consumer Audit and ensures that the
relevant changes are implemented.

§?
以支持和靈活的態度與其他經理緊密合作，著眼于整個酒店的成功和酒店客人的滿意度。

Works closely with other Managers in a supportive and flexible
manner, focusing on the overall success of the hotel and the satisfaction of
hotel guests.

§?
確保會議宴會部員工以支持和靈活的態度和“團隊協作”的精神與其他部門合作。

Ensures that Conferences and Banquets Associates work in a supportive
and flexible manner with other departments, in a spirit of “We work through
Teams”.

§?
協助以確保宴會倉庫和音響視聽設備區的整潔有序，包括對裝飾品和設備的妥善儲存

Assists to ensure that Banquet storage and Audio Visual areas are
neat and organised, including the proper storage of props, and equipment.

§?
會議宴會副經理不在崗時，就每日的準備、服務和菜單為員工召開班前例會。

In the absence of Assistant Manager - Conferences and Banquets,
conducts daily pre-shift briefings to Associates on preparation, service and
menu.

§?
對于特別宴會或大型活動進行必要的檢查。

Makes necessary checks needed for specific
events or functions.

§?
成為親身實踐操作的主管人員并時常出現在部門區域，尤其是繁忙時段。

Be a hands-on supervisor and be present at all times in the Outlet,
especially during busy periods.

§?
針對每日營運和質量控制與廚房密切溝通。

Liaises with the Kitchen and Beverage Department on daily operations
and quality control.