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崗位職責(zé)/職位描述

確保服務(wù)符合品牌標準的基本要求，適時提供更多可供選擇的品牌服務(wù)。

Ensures that all company minimum brand standards have been implemented, and that
optional brand standards have been implemented where appropriate.

確保將所有客人意見轉(zhuǎn)達給行李部領(lǐng)班，以便繼續(xù)跟進

Ensures guest comments are channelled to Team Leader - Bell Desk for follow up.

確認預(yù)抵和離店的詳細信息，并提供行李和運輸以及客人的要求的其他服務(wù)。

Verifies arrival and departure details and arranges luggage handling and transportation
and other services requested by guests.

安排運送和拿取由禮賓部所分配的行李。

Delivers and picks up guest baggage as assigned by Concierge.

維護并清潔行李部的所有設(shè)備，保持專業(yè)形象。

Maintains and cleans all equipment at Bell Desk to maintain a professional image.

根據(jù)擺放標準儲放行李。

Store guest luggage according to standard.

引導(dǎo)散客至前臺登記入住，同時為客人搬運行李。

Direct arrival guests to the check in area whilst offering to handle any luggage the
guest happens to be carrying.

為住店客人和來訪者指引酒店的設(shè)施位置。

Direct guests and visitors to any of the Hotel’s facilities area.?

高效準確運送客人的行李。

Transport guest’s luggage to their room in an efficient manner.

引領(lǐng)客人到房間，介紹酒店和房間內(nèi)的設(shè)施。

Escort guests to their rooms, explaining all in house and room facilities.

隨時準備為客人開關(guān)車門。

Assists to open and close car doors for guests whenever the opportunity arises.

為所有抵達和離店的客人裝卸行李。

Loads/ unloads guest’s luggage for arriving and departing guests.

確保車牌號碼和車型都記錄在行李牌上，以供參考。

Ensures vehicle's license number, type are logged down on the luggage tags for future
reference.

協(xié)助所有客人儲放行李并確保遵守保存，儲放，安全的程序。

Assists?all guests with luggage storage, ensuring the proper handling, storage,

security and procedures are followed.