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崗位職責/職位描述

1、Takes orders, promotes outlet’s specials and serves in accordance to the established standard.
負責下訂單，推銷部門特色菜，按照既定的標準服務客人。
2、Carry out pre-service duties and mis-en-place.
做好服務前的崗前職責和準備工作。
3、Ensure grooming and general appearance of talent conforms to Hotel standards.
確保人才的儀容儀表符合酒店標準。
4、Carries out assigned duties.
完成分配的任務。
5、Attends to guest complaints, requests or inquiries regarding beverage and services.
關注客人關于飲料和服務的投訴，請求或詢問。
6、Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks, discusses the same with the Manager.
保留合理的銷售記錄，在合適的記錄本上記錄客人投訴、解決辦法及所涉及人員或設備，并與經理討論。