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崗位職責/職位描述

1、Completed the details of conference or group resumes are met.
完成團隊接待，檢查團隊操作的細節需要達到客人要求。
2、Provide the personalize the guest arrival/departure experience
為客人提供個性化的到店及離店體驗。
3、Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.
預知客人需求，收集客人喜好，并確保這些需求和喜好在客人入住期間會被一直滿足。
4、Accuracy in link of reservations requirement to room allocation/guest needs
根據預訂信息準確地為客人安排房間及滿足合理需求。
5、Ensure cleanliness and appearance of lobby and related areas.
保持大堂及相關區域的清潔和外觀符合品牌標準。
6、Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
禮貌且高效地處理客人及人才的要求，遇到投訴或問題，如不能馬上找到解決辦法，要向上級報告
7、Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
熟悉和掌握財物安全、急救、火災及緊急程序，并確保能夠安全的使用相關設備。
8、Efficiency of check in/check out process, accuracy in retrieval of guest data and billing
保證客人入住及離店手續的效率性，同時保證客人信息與賬目的準確性。
9、Ensures high standards of personal presentation & grooming.
始終維持高標準的個人形象和儀容儀表。