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崗位職責(zé)/職位描述

We are currently looking for a Service Associate - Service Center to join our FO team.

我們正在尋找一位賓客服務(wù)員-服務(wù)中心加入我們前廳部團(tuán)隊(duì)。

As a?Service Associate - Service Center , we rely on you to:

作為賓客服務(wù)員-服務(wù)中心，需要獨(dú)立承擔(dān)以下崗位職責(zé)：

• Handles all incoming/ outgoing telephone calls and guests requests courteously and efficiently.?

? ? ?以親切、友好及高效的工作態(tài)度接聽客人打進(jìn)和打出的電話。

• Knows how to handle the telephone, radio/ music and video equipment.?

? ? ?知道如何使用電話、廣播、音樂和視頻設(shè)備。

• Knows all the Emergency Procedures of the hotel and how to handle them.

? ? ?知道酒店應(yīng)急程序及如何處理。

• Accurately records all requests for wake-up calls and ensures they arehandled correctly.

? ? ?準(zhǔn)確地記錄客人的叫醒服務(wù)。

• Knows the hotel and all its facilities, the department and section heads,the responsibilities of each department, the office extension numbers and its respective operation hours.

? ? ?知道酒店所有設(shè)備設(shè)施，部門及分部門領(lǐng)導(dǎo)，各個(gè)部門的職責(zé)，部門的分機(jī)號及其運(yùn)營時(shí)間。

We are looking for someone who:

候選人應(yīng)具備以下特質(zhì)：

• Good interpersonal skill and communication skill

? ? ?良好的人際交往能力和溝通能力

• Good team player, build team morale and have passionate, energetic,fashionable personality

? ? ?良好的團(tuán)隊(duì)合作精神，建立團(tuán)隊(duì)精神，具有熱情、活力、時(shí)尚的個(gè)性

• Good command of written and spoken English

? ? ?良好的英語書寫能力和語言能力