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崗位職責/職位描述

We are currently looking for a?Service Leader?- Service Center to join our FO team.

我們正在尋找一位賓客服務主管-服務中心加入我們前廳部團隊。

As a?Service Leader - Service Center, we rely on you to:

作為賓客服務主管-服務中心，需要獨立承擔以下崗位職責：

• Handles all incoming/ outgoing telephone calls and guests requests courteously and efficiently.?

? ? ?以親切、友好及高效的工作態度接聽客人打進和打出的電話。

• Knows how to handle the telephone, radio/ music and video equipment.?

? ? ?知道如何使用電話、廣播、音樂和視頻設備。

• Knows all the Emergency Procedures of the hotel and how to handle them.

? ? ?知道酒店應急程序及如何處理。

• Accurately records all requests for wake-up calls and ensures they are handled correctly.

? ? ?準確地記錄客人的叫醒服務。

• Knows the hotel and all its facilities, the department and section heads, the responsibilities of each department, the office extension numbers and its respective operation hours.

? ? ?知道酒店所有設備設施，部門及分部門領導，各個部門的職責，部門的分機號及其運營時間。

We are looking for someone who:

候選人應具備以下特質：

• Good interpersonal skills and communication skill

? ? ?良好的人際交往能力和溝通能力

• Good team player, build team morale and have passionate, energetic, fashionable personality

? ? ?良好的團隊合作精神，建立團隊精神，具有熱情、活力、時尚的個性

• Good command of written and spoken English

? ? ?良好的英語書寫能力和語言能力