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崗位職責/職位描述

We are currently looking for a?Service Associate - Shangri-la Horizon/ Guest Relation?to join our FO team.

我們正在尋找一位賓客服務員 - 香格里拉豪華閣/ 賓客關系加入我們前廳部團隊。

As a Service Associate - Shangri-la Horizon/ Guest Relation, we rely on you to:

作為賓客服務員 - 香格里拉豪華閣/ 賓客關系，需要獨立承擔以下崗位職責：

• Take responsibility of the Front Desk to always ensure smooth and efficient operation.

? ? ?負責前臺工作，確保始終順利、高效地運營。

• Upsell rooms to meet guests' needs when appropriate.

? ? ?在適當的時候推銷客房以滿足客人的需求。

• Ensure guest requests are fulfilled in a professional and timely manner.

? ? ?確保以專業和及時的方式滿足客人的需求。

• Enhance overall guest experience during their stay.

? ? ?提升客人在店期間的整體體驗。

• Provide a personalized guest service.

? ? ?提供個性化的賓客服務。

• Create a memorable experience for the guests.

? ? ?為客人創造難忘的體驗。

We are looking for someone who:

候選人應具備以下特質：

• Good interpersonal skill and communication skill

? ? ?良好的人際交往能力和溝通能力

• Good team player, build team morale and have passionate, energetic,fashionable personality

? ? ?良好的團隊合作精神，建立團隊精神，具有熱情、活力、時尚的個性

• Good command of written and spoken English

? ? ?良好的英語書寫能力和語言能力