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崗位職責/職位描述

We are currently looking for a Service Leader -?Food & Beverage?to join our F&B team.

我們正在尋找一位賓客服務主管-餐飲部加入我們餐飲部團隊。

As a?Service Leader -?Food & Beverage, we rely on you to:

作為賓客服務主管-餐飲部，需要獨立承擔以下崗位職責：

• Interact and engage with guests and maintain high quality service standards.

與客人互動并保持高質量的服務標準。

• Motivate team members and maintain a high level of team spirit (or team cohesiveness).

激勵團隊成員，保持高度的團隊精神(或團隊凝聚力)。

• Handle guest complaints effectively and professionally.

有效和專業地處理客人的投訴。

• Consistently looking to increase satisfaction levels from a colleague, guest and owner perspective.

始終如一地從同事、客人和老板的角度來提高滿意度。

• Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc. ?

與服務經理合作支持日常運營，協助完成月度預測、周計劃、餐廳盈利能力評估等工作。

We are looking for someone who:

候選人應具備以下特質：

• Has a passion for Food & Beverage

對餐飲有熱情

• Loves interacting with guests

喜歡與客人互動

• Believes in teamwork

相信團隊合作

• Preferably has experience working in either a luxury restaurant or a 5* hotel background

有豪華餐廳或五星級酒店工作經驗者優先

• A self-starter and a team player

積極主動，善于團隊合作

• Enjoys being challenged

喜歡挑戰