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崗位職責/職位描述

您的職責是在遵循凱悅酒店集團的企業戰略及品牌標準的前提下，保持所在部門的高效營運，并滿足員工、客人及酒店業主的期望。

You will be responsible for?the efficient running of?the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting?employee, guest and owner. expectations.

管理賓客服務中心的日常營運，包括酒店的接線員、接單員及指定的賓客服務專員。

To manage the day-to-day operation of our Communication Center, which covers the hotel's operators, order takers and designated guest service officers.

負責提供優質對客服務。

Responsible for providing high-quality customer service.

充分理解“賓客服務”理念及賓客服務部的工作。

Fully?understand the “Guest Service” concept and how Guest Service plays their part.