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崗位職責(zé)/職位描述

·?????????Responsible forthe supervision and control of the Bell Services, Transportation Departmentthis consists of the Bellboys, doormen and drivers

·?????????Responsible for sorting and distributingguests and administrative mail and returning mail to the sender for forwardingmail

·?????????Provide information pertaining to all hotelservices, local places of interests, restaurants, doctors, sightseeing toursand any other information likely to be of the interest to guests

·?????????Be prepared to recommend first and foremostthe hotel’s own Food and Beverage outlets before any other, making himselftotally familiar with the operating times and each outlets benefits

·?????????Ensure that all arriving and departing guests receive prompt attention

·?????????Ensure the lobby is always kept in an orderlyfashion and that ashtrays are kept clean

·?????????Coordinates the paging of guests in thelobby, Food & Beverage outlets, and where considered appropriate by theManagement

·?????????Receive calls fromthe guests requiring Bell Services, assign Bellboys without any delay

·?????????Maintain recordsof services rendered by Bellboys, e.g. check in, check out, delivery ofmessages, mail, parcels etc.

·?????????Responsible for the maintenance of the hotelinformation directory (function board) and ensures that the information shownin current and accurate at all times

·?????????Prepares efficient work schedule for BellServices, arranging holidays and vacation, taking intoconsideration project occupancy and forecasts and any large group movements,especially those with early or late arrivals or departures

·?????????Ensures that all bell staff and drivers are neat, clean and punctual at all times and that theyperform the task assigned to them promptly and efficiently?

·?????????Handle problems associated with guests andliaise with department heads or executive management in the absence of theAssistant Manager.

·?????????Maintains and controls the use of the luggage room, ensuring thatluggage is properly stored and labeled at all times

·?????????Ensure that all equipment within the section is properly maintained andin good working order at all times.

·?????????Maintain a logbook to record all import events and matters forfollow-ups and forward it to the Front Office Manager every morning

·?????????Ensure daily departing time of due-out guests and arranges for taxis,shuttle arrangements and limousine services to the airport if required

·?????????Co-ordinates VIP arrivals and departures

·?????????Monitors that the Concierge staff is engaged in their dailyduties-greeting of guests at entrance, carrying baggage, rooming of guests,daily directory postings, transfer arrangements

·?????????Co-ordinate with Tour Co-ordinator to facilitate the delivery of groupsbaggage.

·?????????Ensure that the flags are raised and always in good condition perestablished procedure

·?????????Look into the maintenance of luggage trolleys to ensure that they are ingood working order

·?????????Personally conduct training classes for Bellboys on rooming proceduresas established by the Front Officer Manager

·?????????Ensure that the Concierge counter and main door are manned at all times

·?????????Ensure that Bell Service equipment is properly maintained

·?????????Inspect the cleanliness of all hotel vehicles and ensure all proceduresrelated are carried out consistently

Handlesor resolves any guest complaints and establishes good relationships with guestsand clients of the hotel.