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崗位職責(zé)/職位描述

·????????Directs, supervises andcoordinates the activities in reservation department

·????????指導(dǎo)、監(jiān)督和協(xié)調(diào)預(yù)定部的活動

·????????Develops and implementprocedures for proper handling in and out going telephone calls, facsimiletransmission, rental equipment, lease telephone lines and othertelecommunication services

·????????開發(fā)和應(yīng)用相關(guān)程序，適當處理進出酒店的電話、傳真以及設(shè)備和電話線租用及其它電信服務(wù)

·????????Investigates complaints regardingthe Telecommunication services and the Operators and technicians, takesappropriate actions.

·????????調(diào)查關(guān)于電信服務(wù)部及話務(wù)員和技術(shù)人員的投訴并采取相應(yīng)措施

·????????Develops working plans to carryout goals, compares actual achievements against goal periodically, takenecessary corrective actions

·????????制訂工作計劃以實現(xiàn)目標，定期將實際成績與所定目標進行對比，并采取必要的糾正措施

·????????Establishes and maintainseffective employee relations

·????????與員工建立并保持良好的工作關(guān)系

·????????Organizes and conducts regularmeeting for all Telecommunication staff to facilitate communication and asmooth operation

·????????組織和召開由所有電信部工作人員參加的會議，以加強交流和保證業(yè)務(wù)的順利進行

·????????Manages and monitors theoperation of all equipment’s, software, hardware and endure all units areworking and installed properly

·????????對所有設(shè)備、軟件、硬件進行管理和監(jiān)測，并確保其安裝和運轉(zhuǎn)良好

·????????Ensures all telecommunicationequipment’s are covered by the correct maintenance contract and the preventivemaintenance is performed

·????????確保所有電信設(shè)備的維護均得到有效外包，并對其實施預(yù)防性維護

·????????Maintains up to date list ofall telecommunication equipment

·????????更新列有所有電信設(shè)備的清單

·????????Monitors the performance ofPABX/Voice Mail/Call Accounting software and maintain logbook of equipmentperformance report

·????????監(jiān)測程控交換機，語音郵件，通信呼叫統(tǒng)計軟件的運轉(zhuǎn)情況，并將設(shè)備運轉(zhuǎn)報告的登記在日志上

·????????Investigates and reportssoftware problem to Vendors, coordinates interface problem solving with thehotel System Manager

·????????就軟件出現(xiàn)的問題進行調(diào)查，并向供應(yīng)商提交報告，與酒店系統(tǒng)部經(jīng)理協(xié)調(diào)界面問題的解決

·????????Maintains suitable record toprocess telephone calls in the billing system, and to maintain record of theroom status up to the Brand minimum standards

·????????保持適當記錄，以處理酒店計費系統(tǒng)中的電話，并按照品牌標準保持客房情況記錄

·????????Maintains user documentation,PABX system reports, telephone list, and numbering plan leases agreement onrental lines, maintenance contract and local licenses

·????????保管用戶文件、程控交換機系統(tǒng)報告、電話清單、租賃線路的編號方案租賃合同、維護工作外包合同和當?shù)貓?zhí)照

·????????Performs PABX data-baseprogramming and regular service change to control class of service on alltelephone sets in the hotel.

·????????進行程控交換機數(shù)據(jù)庫編程以及常規(guī)服務(wù)變更，以控制所有酒店內(nèi)所有電話機的服務(wù)等級

·????????Prepares and controlsdepartmental budgeted

·????????準備并控制部門預(yù)算

·????????To attend Telecommunicationseminar, product knowledge, presentation, organized by the external bodies

·????????參加由外單位組織的電信研討會、產(chǎn)品知識講座和演示。

·????????Performs related duties andspecial projects as assigned

·????????完成被分派的相關(guān)工作任務(wù)和特殊項目

·????????Conducts shift briefings toensure hotel activities and operational requirements are known

·????????進行交接班說明工作，確定了解酒店活動和運營要求

·????????Prepares efficient workschedule for Telephone staff, arranging holidays, vacation, taking occupancyand forecasts and any large group movements into consideration

·????????在考慮酒店入住情況和預(yù)測以及大規(guī)模的團組活動的前提下，為電話服務(wù)部員工準備高效的工作計劃，安排節(jié)日和假日

·????????Works with Superior and HumanResources on manpower planning and management needs

·????????與上級領(lǐng)導(dǎo)和人力資源部一起進行人力規(guī)劃和管理需求。

·????????Works with Superior andDirector of Finance in the preparation and management of the Department’sbudget.

·????????與上級領(lǐng)導(dǎo)和財務(wù)總監(jiān)一起編制和管理部門預(yù)算。