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崗位職責/職位描述

·??????In absence of Supervisor,conducts shift briefings to ensure hotel activities and operationalrequirements are known

·??????在主管缺席的情況下主持交接班說明會，確保員工了解酒店的活動和運營要求

·??????Sell the InterContinentalHotels Group products and services using up-selling and suggestive selling techniques

·??????運用銷售技巧和房間銷售升級推廣洲際酒店集團的產品和服務

·??????Promote the Hotel’s (and ICHGgenerally) products and services

·??????推銷酒店（以及整個洲際酒店集團）的產品和服務

·??????Maintain a high level ofproduct and service knowledge about all ICHG Hotels in your region

·??????充分了解所在地區的洲際酒店集團成員的產品和服務

·??????Develop and maintain a regularpattern of sales calls

·??????發展和保持定期進行銷售拜訪的模式

·??????Prepare and execute actionplans which increase reservation sales and associated business

·??????準備和執行增加預訂銷售和相關業務的工作計劃

·??????Record and process reservationsmade by phone/fax/email

·??????記錄和處理通過電話，傳真，電子郵件進行的預訂

·??????Accept wait list reservations

·??????接受等待名單預訂

·??????Process amendments toreservations such as extensions, early departures, etc

·??????修改延期和提前離店等特殊情況的預訂記錄

·??????Manage “no show” reservationsby investigation and recording of same

·??????調查和記錄未按預訂抵店的預訂情況

·??????Record special billingarrangements for groups and conventions

·??????對團隊和會議的特別賬單安排進行記錄

·??????Liaise with Front OfficeManager or Finance Manager for all reservations requiring credit approval

·??????與前廳部經理或財務經理聯系所有要求信用審批的預訂事宜

·??????Maintain knowledge of specialrates/ offers/ promotions

·??????掌握關于特價，優惠，促銷活動的信息

·??????Monitor reservation levels andinform Managers of current and future occupancy rates

·??????監測預訂情況，并向經理通報目前和將來的入住率

·??????Prepare reports as requested(eg to travel agents, business houses etc)

·??????按照要求準備報告（如給旅行代理和商業機構報告等）

·??????Prepare reservation salesreports

·??????準備預訂銷售報告

·??????Works with superior on manpowerplanning and management needs

·??????和上級一起進行人力規劃和管理需求。

·??????Works with superior in thepreparation and management of the Department’s budget

·??????和上級領導一起編制和管理部門預算。