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崗位職責/職位描述

·?????? In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 當經理不在的時候，主持當日簡短的會議確保飯店各項活動和運作要求傳達下去

·?????? Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up當班期間盡力解決好所有的投訴并記錄以便以后跟進

·?????? To assist and direct the service staff with direct service to the guest, enduring that the service standards are? maintained and that guest satisfaction is kept at a? high level.根據服務標準協助服務員為客人進行服務以確保客人具有較高的滿意度。

·?????? To check each room on a daily basis, to ensure that all set up are completed within the required time, and that all set ups are per the standards as laid down in the banquet service policy.檢查所有廳房的配置，確保按時、按標準，準備好所有所需物品。

·?????? To follow up with Engineering and Housekeeping on a weekly basis, to ensure that all areas of maintenance are completed與工程部和客房部每周進行檢查，確保所有區域設施設備的正常。

·?????? Deal with irregular payments處理非正常的結帳方式

·?????? Supervise the maintenance of service equipment檢查服務設備的保養

·?????? Monitor standards of guest facilities and services監督客用設施和對客服務的標準

·?????? Control stock and monitor security procedures控制庫存和監督安全程序

·?????? Report at all times to the Management of the Department any customer complaint or problem situation.隨時向上級報告部門內所發生的客人投訴和特殊情況

·?????? Supervise functions監督部門的活動

·?????? Supervise outlet service監督服務

·?????? To participate in the set up and breakdown f all functions, and assist at all times to the best ability.參與所有活動的細節安排，隨時保證最好的工作表現。