- 職位性質(zhì)：全職
- 工作地區(qū)：蘇州市昆山市
- 招聘人數(shù)：2人
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：1年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計(jì)算機(jī)能力：良好
- 語(yǔ)言要求：英語(yǔ)(良好)
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：不限
- 薪資待遇：5千-6千
- 職位有效期：2026-04-10至2026-07-09
職位：前臺(tái)主管 Front Desk Supervisor
崗位職責(zé)/職位描述
·???????Conducts shift briefings to ensure hotelactivities and operational requirements are known
·???????Supervise Front Desk operations during assignedshift including:
o???Maintenance of guest information
o???Maintenance of information about local events
o???Compile occupancy statistics
o???Supervise the use of he public address system
o???Supervise group bookings
o???Assisting with serious complaints
·???????Supervise cashiering activities during shiftincluding:
o???Cash handling and banking procedure
o???Dealing with irregular payments
o???Instructing staff in credit policies andfacilities
o???Instructing staff in cash security procedures
o???Carry out debtor control
o???Prepare reports
o???Supervise the cashiering system
·???????Greets all guests atall times in a friendly and helpful manner and attempts to learn and useguest’s name at every opportunity?
·???????Registers and roomsall arrivals according to established procedures
·???????Maintains intimateknowledge of departmental standards and procedures and ensuring itsimplementation
·???????Ensuring all data ofcheck in, check out and room change are entered completely into the hotelsystems in accordance with reservation
·???????Conduct cashierfloat inspection and ensures accurate daily report of all money received
·???????Cashes hotel guest’spersonal and travelers checks and assists with currency exchange and ensure theaccuracy of these activities
·???????Responsible andattends to guest’s request of using the service of safety box at all times andmaintain the accurate record
·???????Knowledgeable ofall special promotion procedures, for programs such as; Seasonal Packages and IntercontinentalHotels Group Loyalty programs.
·???????Attends to guest’scomplaints, inquiries and requests, referees problems to Guest Service Manager/ReceptionManager if he/she unable to assist
·???????Is familiar withother Intercontinental Hotels and Resorts so that guest indicating any nextdestination on the registration card can be “sold” an onward booking to anotherInterContinental Hotels
·???????Does everythingpossible to ensure that the guests depart the hotel with a positive impressionof hotel service
·???????Performs the auditbalances and prepares all works for audit in an orderly fashion
·???????Maintainscomprehensive knowledge of standard reservation procedures including correctforms to use, how to read telex, e-mail, messages, and how to interpretavailability sources within the reservation systems
·???????Maintains exemplarydeportment standards of behavior and appearance and attitude as expected in aICHG Brand
·???????Takes personalinterest and pride to ensure that the front desk work area is kept clean and inan orderly state al all times
·???????Endeavors tomaintain the high standards of the hotel with particular regard to theimportance of ICHG Loyalty Program member and other VIP’s and with reference tohotel and to be a health or safety hazard
·???????Establishes andmaintains effective employee relations
·???????Performs relatedduties and special projects as assigned
