- 職位性質(zhì)：全職
- 工作地區(qū)：蘇州市昆山市
- 招聘人數(shù)：若干
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：不限
- 提供食宿：不限
- 年齡要求：不限
- 計(jì)算機(jī)能力：良好
- 語言要求：英語(良好)
- 國際聯(lián)號(hào)工作經(jīng)歷：不限
- 薪資待遇：3千-4千
- 職位有效期：2026-04-10至2026-07-09
職位：行政樓層接待 Club Receptionist
崗位職責(zé)/職位描述
·???????Ensuringmaximum guest satisfaction through personal recognition and prompt cordialattention from arrival through departure
·???????Ensure guests staying on Club Floor consistently receive all benefits,repeat guests and other VIP’s receive special recognition and service
·???????Inspects all VIP rooms prior to arrival
·???????Greet VIP guests personally
·???????Ensuring exclusivecheck in and check out services are offering in-room and/or Club Lounge
·???????Ensuring?foodand?beverage service in the club lounge is exceptional
·???????Providingbusiness centre style services and meeting rooms to Club Floor guests
·???????Liaise with other departments and necessaryoutside contracts to ensure excellent service delivery
·???????Ensuring maintenanceof efficient repeat guest history system
·???????Promote Inter-Hotel sales and in-housefacilities
·???????Perform such functions as to include but notbe limited to:
o? PriorityClub and regular guest welcome letters
o? Solicitationof Priority Club applications
o? Attendingto special requests by guests
·???????Develop and implement guest telephone contactsystems
·???????Handle guest complaints and refer them asnecessary, follows up on corrective action
·???????Control club floor’ costs
·???????Review arrival lists for all club floor arrivals and VIPs to check room allocations,amenities, and special requests
·???????Prepare requisitions for amenities on atimely basis
·???????Ensuring andmaintaining the entire range of services offered for the Club Floor and ClubLounge with the aim to maximum guest satisfaction
·???????Maintain efficientcommunication with CPC Floor Shift Leader and CPC Floor Manager
·???????Ensureproperly inventory control of beverage, tableware and linen in Club Floor
·???????Ensure all ClubFloor reports are completed on timely basis and submitted to CPC Floor Managerfor reference
·???????Ensure alldamage of tableware, glassware in Club Floor are recorded and follow up withhotel procedures
·???????Maintains cashierfloat and ensures accurate daily report of all money received
·???????Cashes hotel guest’spersonal and travelers checks and assists with currency exchange
·???????Keeps abreast ofall modifications to accounting policies and procedures
·???????Responsible andattends to guest’s request of using the service of safety box at all time
·???????Knowledgeable ofall special promotion procedures, for programs such as; Seasonal Packages and IntercontinentalHotels Group Loyalty programs
·???????Attends to guest’scomplaints, inquiries and requests, referees problems to CPC Floor Shift Leader/CPCFloor Manager if he/she unable to assist
·???????Is familiar withother Intercontinental Hotels and Resorts so that guest indicating any nextdestination on the registration card can be “sold” an onward booking to anotherInterContinental Hotels
·???????Does everythingpossible to ensure that the guests depart the hotel with a positive impressionof hotel service
·???????Performs the auditbalances and prepares all works for audit in an orderly fashion
·???????Maintainscomprehensive knowledge of standard reservation procedures including correctforms to use, how to read telex, e-mail, messages, and how to interpretavailability sources within the reservation systems
·???????Maintains exemplarydeportment standards of behavior and appearance and attitude as expected in aIHG Brand
·???????Takes personalinterest and pride to ensure that the Club Floor work area is kept clean and inan orderly state al all times
·???????Endeavors tomaintain the high standards of the hotel with particular regard to theimportance of IHG Loyalty Program member and other VIP’s and with reference tohotel and to be a health or safety hazard
