- 職位性質(zhì)：全職
- 工作地區(qū)：蘇州市昆山市
- 招聘人數(shù)：若干
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：不限
- 提供食宿：不限
- 年齡要求：不限
- 計(jì)算機(jī)能力：良好
- 語言要求：英語(良好)
- 國際聯(lián)號工作經(jīng)歷：不限
- 薪資待遇：3千-4千
- 職位有效期：2026-04-10至2026-07-09
職位：賓客服務(wù)中心服務(wù)員 Guest Service Center Agent
崗位職責(zé)/職位描述
·??????Process allincoming and outgoing calls accurately and courteously
·??????Records andcontrols accurately wake up calls
·??????Pages guests inco-operation with concerned departments
·??????Records all entrieson traffic sheets
·??????Assists guests withinternational calls and directory queries
·??????Calls guests byname whenever possible
·??????Pages staff memberwhen requested
·??????Abides byprinciples of guest privacy
·??????Handles guestsneeds or requests and reports complaints to the Telephone Supervisor
·??????Report on logbookdaily
·??????Bill call costs
·??????Aware of localtelephone listings and frequently dialed numbers
·??????Strictly abides bystandards policies and procedures governing cases of emergency such as fire,bomb scare and other critical situations
·??????Advises defects onswitchboard equipment to Supervisor
·??????Maintains a cleanwork environment
·??????Attends to allguest queries and requests promptly
·??????Maintains detailedknowledge of the Hotel’s fire, life and safety system
·??????Maintains detailedknowledge on the Emergency Response Team and workings of the telephone room inthis regard
·??????Maintain HotelInformation
