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崗位職責(zé)/職位描述

FINANCIAL RETURNS財(cái)務(wù)回報(bào)

·Validate of the potential of assigned accounts and create account plans as per the IHG hotels Business Development standard operating procedures?

?根據(jù)洲際酒店集團(tuán)的業(yè)務(wù)發(fā)展標(biāo)準(zhǔn)操作流程，驗(yàn)證所分配客戶的潛力，并制定客戶計(jì)劃

·Develop the assigned account portfolio to meet set goals and maximise profitability

?開(kāi)發(fā)指定的客戶組合，以滿足設(shè)定的目標(biāo)和最大化的利潤(rùn)

·Gather information on current and prospective clients / contacts to generate incremental business

?收集當(dāng)前和潛在客戶/聯(lián)系人的信息，以產(chǎn)生增量業(yè)務(wù)

·Maintain effective control of sales expenses

?保持對(duì)銷售費(fèi)用的有效控制

PEOPLE?團(tuán)隊(duì)

·Use both account interaction and publicly available tools to monitor competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders in line with hotel procedures

?使用客戶互動(dòng)和公開(kāi)可用的工具來(lái)監(jiān)控競(jìng)爭(zhēng)對(duì)手的活動(dòng)，因?yàn)樗婕暗骄频旰涂蛻艚M合，并根據(jù)酒店流程與關(guān)鍵利益相關(guān)者共享相關(guān)信息

·Provide feedback to management on changing market conditions, including competition and market trends

?向管理層提供市場(chǎng)情況的反饋，包括競(jìng)爭(zhēng)和市場(chǎng)趨勢(shì)

·Involve Director of Sales where appropriate on sales calls and sales meetings

?適當(dāng)時(shí)讓銷售總監(jiān)參與銷售電話和銷售會(huì)議

·Communicate to his/her superior any issues encountered and other relevant information

?與他/她的上級(jí)溝通遇到的任何問(wèn)題和其他相關(guān)信息

·Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required

?根據(jù)需要參加或參與培訓(xùn)、每日簡(jiǎn)報(bào)和其他會(huì)議

·Where applicable, supervise, manage and train Business Development Executives and Business Development Coordinators in carrying out their responsibilities

?在適當(dāng)?shù)那闆r下，監(jiān)督、管理和培訓(xùn)業(yè)務(wù)開(kāi)發(fā)主管和業(yè)務(wù)開(kāi)發(fā)協(xié)調(diào)員，使其履行職責(zé)

GUEST EXPERIENCE?賓客體驗(yàn)

·Network within one’s portfolio of accounts to build relationships with key decision makers and other relevant staff

?在自己的客戶組合中建立關(guān)系網(wǎng)，與關(guān)鍵決策者和其他相關(guān)人員建立關(guān)系

·Conduct client meetings as well as planning and coordinating site introduction tours and inspections

?組織客戶會(huì)議，規(guī)劃和協(xié)調(diào)現(xiàn)場(chǎng)介紹和檢查

·Handle and manage clients’ queries or issues?

?處理和管理客戶的查詢或問(wèn)題

·Be proactive and responsible for the follow up of new sales leads to enhance guest experience

?積極主動(dòng)地跟進(jìn)新的銷售線索，提高客戶體驗(yàn)

·Develop and maintain contact with business generators (MICE Planners; travel agents; etc.)

?開(kāi)發(fā)和維護(hù)與業(yè)務(wù)生成器的聯(lián)系(MICE Planners; travel agents; etc.)

RESPONSIBLE BUSINESS?企業(yè)責(zé)任

·Ensure accurate and timely updating of an accurate record of all relevant activities in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes

?確保所提供的銷售系統(tǒng)中所有相關(guān)活動(dòng)的準(zhǔn)確記錄(i.e. Delphi; Opera; etc.)?以供日后參考及管制之用

·Update Account and Contact profiles, attach Account plans, ensure ‘live’ information for action

?更新賬戶和聯(lián)系人資料，附加賬戶計(jì)劃，確保行動(dòng)的“實(shí)時(shí)”信息

·Develop awareness and reputation of the hotel and the brand in the local community.

?提高酒店和品牌在當(dāng)?shù)厣鐓^(qū)的知名度和聲譽(yù)

·Perform?other duties as assigned.

?完成分配的其他任務(wù)